Patient Experience
My 8-year-old son had been complaining of stomach aches for weeks. Our regular pediatrician was stumped. We got an appointment with Dr. Ekta Soni Puri at Apollo, and honestly, the waiting area was packed and we were there a while. But once we got in, she was different. She actually got down on his level, talked to HIM, not just me. She asked about school, his friends, what he ate for lunch—things I didn't think mattered. She figured out it was anxiety about a big test at school, not a physical thing. She gave him strategies to talk about his worries and sent us home without a single prescription. He's been fine since. She saw the kid, not just the symptom.
I hate going to the doctor. Always have. My wife finally made me go because I'd had this nagging cough for over a month. I was so nervous sitting in that chair at Apollo Hospitals. Dr. Puri walked in and just had this calm way about her. She didn't rush. She listened to my whole rambling story, even the irrelevant bits about work stress. When she examined me, she explained everything she was doing in a normal voice. No scary medical jargon. She said, 'We'll sort this out, it's probably just a stubborn bug,' and I actually believed her. Left feeling relieved for the first time in weeks. She's good at making you feel like it's going to be okay.
Had a weird rash. Went to Dr. Ekta Soni Puri. She knew what it was straight away—some kind of contact dermatitis. Gave me a cream. It worked. Would see her again.
So, I'd been feeling run-down for ages. Tired all the time, just off. I went to a local clinic first, and they did some basic tests, said I was 'probably fine' and to get more sleep. Didn't sit right with me. Booked with Dr. Puri at Apollo Delhi. First thing I noticed was her notes; she'd actually read my file from the other clinic before coming in. She asked really specific questions about my energy levels, my water intake, even my skin and nails. She had a hunch and ordered a different blood test for a vitamin deficiency I'd never heard of. Bingo. That was it. Started on supplements she recommended, and within three weeks, I felt like a new person. It wasn't magic, it was just someone paying proper attention and connecting dots others missed.