Patient Experience
My sister was admitted with a bad fever and we were all really scared. Dr. Mumtaz was the one who actually sat us down in the waiting area and explained everything in simple words—what the tests showed, what the plan was, even the 'what ifs.' He didn't just talk to the patient, he talked to us. That made a huge difference when you're feeling helpless. The hospital is big and busy, but he made us feel like we were his only case.
Our 8-year-old, Rohan, had stomach pains that wouldn't go away for weeks. We saw a couple of doctors who just said it was gas. Dr. Faisal Mumtaz was different. He got down on Rohan's level, asked him about his school and cricket, and got him to relax. He ordered the right tests and found it was a minor infection that needed specific meds. He even called us two days later to check on him. Seeing your kid in pain is terrifying, and Dr. Mumtaz actually cared about making him better, not just moving us along.
Had a weird rash that wouldn't clear up. Went to Dr. Mumtaz. He figured it out fast, gave me a prescription that actually worked. No fuss. Good doctor.
I've had this nagging cough for months, and honestly, I was starting to think I'd just have to live with it. My appointment with Dr. Mumtaz was early morning; I remember because the parking lot was already packed. He listened to me describe it for a full five minutes without interrupting, which never happens. Then he did his check-up and said, 'Let's try one specific test that others might have skipped.' Turns out, it was a mild but persistent allergy no one had caught. He explained the results with a little diagram on his notepad. It wasn't magic, just good, thorough doctoring. I've been fine since.