Patient Experience
I'd been to a couple of doctors for this nagging fatigue and pain. Everyone said it was stress. Dr. Neel Shah actually listened to the whole, messy story, asked questions no one else had, and ordered a specific test. Turns out it was something pretty rare. He explained it to me in my living room terms, no scary medical jargon. I'm on treatment now at Apollo and finally feel like myself again. He just didn't give up.
Had to get a colonoscopy, which honestly scared me more than it should have. Dr. Shah's team at Apollo walked me through every single step beforehand. The day of, he popped in before I went under, cracked a small joke that actually helped. Woke up, it was done, he showed me the pictures and said everything looked clear. Whole thing was surprisingly straightforward. The relief was massive.
The place was busy, I'll say that. Parking took a minute. But once I got inside Apollo, the front desk people were really kind about my confusion with the forms. The nurse who took my vitals was chatting with me about the rain to keep me calm. It's those little things. Even the cleaner in the hallway gave me a smile. Felt less like a number, you know? Dr. Shah was running a bit late, but his assistant kept us updated, which I appreciated.
Look, I'm not great with doctors. I get quiet. But Dr. Shah has this way about him. He sat down, didn't look at the clock. Asked about my work, my family, before even getting to the cough that brought me in. When he did examine me, he told me exactly what he was doing and why. Didn't talk down to me. Felt like I was talking to a really smart, calm friend who happened to know a lot about medicine.