Patient Experience
I'd been to three other doctors about this constant fatigue and weird joint pain. They all said it was stress. Dr. Watts actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was something pretty rare. He explained it all with a diagram on his notepad—didn't rush me at all. Finally, I have answers and a plan.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. But Dr. Watts and his team made it so straightforward. The whole thing took maybe twenty minutes, he checked in the next day himself, and the scar is barely there now. It was just... easy, which is exactly what you want.
Parking at Apollo was a nightmare that day, I was already flustered. But from the front desk to the nurses in Dr. Watts' clinic, everyone was calm and kind. The place was busy but didn't feel chaotic. One nurse even found me a charger for my phone while I waited. It made a stressful day much more manageable.
My son, who's eight, was terrified of doctors. Dr. Watts got down to his level, talked to him about his school and his shoes before even mentioning the check-up. He let my boy listen to his own heartbeat first. There were no tears for the first time ever. That kind of patience means more than any medicine sometimes.