Patient Experience
I'd been to three other doctors about this persistent fatigue and stomach pain. Everyone said it was stress. Dr. Gupta was the first one who actually sat and listened, really listened, to everything I described, even the weird stuff I thought was irrelevant. He ordered a specific test the others hadn't, and it turned out to be a tricky parasite. He explained it all on a notepad, drawing it out so I could understand. I'm finally on the right treatment.
Had to get a cyst removed from my back. Honestly, I was nervous about the whole thing—the idea of being cut into, you know? But Dr. Gupta made it so simple. The procedure itself was over before I knew it. The worst part was probably the parking garage being full that morning. He checked in the next day himself with a call to see how the stitches were feeling. It was just a smooth, straightforward experience.
The hospital itself is huge and can feel a bit overwhelming. I got lost trying to find the clinic and was late for my appointment, which stressed me out. But the lady at the front desk in Dr. Gupta's unit was so kind. She calmed me down, got me sorted, and even walked me to the right waiting area. That human touch, before you even see the doctor, makes a big difference. The whole team there just seems to work well together.
What I remember most is how he talks to you. I'm not a medical person, and sometimes doctors use words that fly right over your head. Dr. Gupta doesn't do that. He'll pause, look at you, and say, 'Let me put it another way.' He asks if you have questions and waits for the real answer. When I was worried about a medication side effect, he didn't dismiss it; he explained why it happens and how we'd manage it. You feel like a person, not just a case.