Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach issue, and everyone just said it was stress. Dr. Rupali Goyal actually sat down with my whole history, asked questions nobody else did, and ordered some specific tests. Turns out it was a thyroid problem that was messing with everything else. She explained it all on a notepad, drawing little diagrams. It wasn't just a pill; she laid out a whole plan. Felt like someone finally put the puzzle together.
Had to get a small cyst removed. Honestly, I was nervous at first—any procedure is a procedure. But Dr. Goyal made it so straightforward. She told me exactly what would happen, step by step, and how long it would take. The whole thing was over in what felt like twenty minutes. Recovery was exactly as she said it would be. No drama, no fuss, just a clean, smooth process from start to finish.
The Apollo facility is nice, but what really stood out was the team. The front desk remembered my name on my second visit, which was a nice touch. The nurse who took my vitals saw I was anxious and just chatted about the weather for a minute—it helped. Even when the parking was full and I was running a bit late, they were cool about it. It felt like a group of people working together, not just a doctor's office.
What I'll remember most is how Dr. Goyal talks to you. She doesn't rush. When I was worried about a family history of heart disease, she didn't just dismiss it. She listened, then walked me through my own numbers and risks in a way that calmed me down instead of scaring me. She has this calm, direct way of speaking that makes you feel heard, not just processed.