Patient Experience
I'd been to a few doctors about this nagging fatigue and stomach pain. Everyone had a different theory. Dr. Pandita was the first one who actually sat and listened to my whole history, not just the last month. He ordered a specific test the others hadn't, and it turned out to be something pretty uncommon. He explained it to me in simple terms, drew a little diagram on his notepad. I was scared, but he laid out a clear plan. It wasn't a quick fix, but he got it right when others missed it.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital process than the procedure itself. Dr. Pandita's team had it all sorted. The whole thing, from check-in to discharge, took maybe three hours. He did the procedure himself, talked to me the whole time about my job to keep me distracted. It was over before I knew it. The stitches were neat, healing was straightforward. Sometimes simple things going right is all you need.
The parking at Apollo was a nightmare that day, completely full. I was flustered by the time I got to the clinic. But the lady at Dr. Pandita's front desk was so calm, found my file instantly. The place was busy but didn't feel chaotic. What stuck with me was the nurse who took my vitals; she saw I was anxious and just chatted about the weather, really normal stuff. It made a huge difference. The environment they've created there takes the edge off.
Look, I don't really like doctors. I find them rushed. Dr. Pandita isn't like that. He has this quiet way about him. When he comes in, he sits down, doesn't hover by the door. He asks how you are and then waits for the real answer. He remembered my grandson's name from a previous visit. It sounds small, but when you're feeling vulnerable, that kind of attention makes you feel like a person, not just a case file. He's a good listener, which is rare.