Patient Experience
Our 11-day-old granddaughter, Elif, developed a terrifying high fever and wouldn't feed. The emergency room was chaotic, but Dr. Emre Gocer appeared like a calm harbor in the storm. While other doctors spoke in rushed medical jargon, he knelt beside us, explained infant sepsis in simple Turkish, and his hands moved with such deliberate gentleness during the lumbar puncture. He didn't just treat Elif; he guided our entire family through the crisis, calling twice daily with updates. His expertise in neonatal emergencies saved her life. We call him 'melek doktor', angel doctor.
My 8-year-old son, Kerem, has a rare metabolic disorder that baffled previous specialists. Our consultation with Dr. Gocer wasn't a 10-minute affair. He spent an hour and a half with us, drawing diagrams on his notepad to explain how Kerem's body processes proteins differently. He coordinated a team including a dietitian and a geneticist at Medical Park Bursa, creating a personalized management plan. At our last follow-up, he remembered Kerem's obsession with space rockets and incorporated it into explaining the treatment. It's not just pediatric care; it's compassionate, holistic science.
As a 72-year-old grandfather bringing my 4-year-old grandson, Ali, for a routine vaccination, I expected a quick in-and-out. Dr. Gocer, however, noticed Ali's subtle reluctance to bear weight on his left leg during play in the waiting area, something we'd missed. He investigated with the curiosity of a detective, ordering a discreet ultrasound that revealed a minor but important hip dysplasia. His ability to observe a child in motion, turning a standard checkup into early intervention, showcases a diagnostic artistry you cannot teach. He treats the child, not just the chart.
Our teenage daughter, Defne, required a complex laparoscopic procedure for a chronic abdominal issue. Her anxiety was sky-high. Dr. Gocer's pre-surgery approach was unique: he showed her the surgical instruments via a tablet, explaining each one's purpose in a way that demystified the process. During the post-op follow-up, he didn't just check the incisions; he discussed how the surgery aligned with her future athletic goals. The technical skill was impeccable, but it was his psychological bridging of surgery to life-after that made the profound difference. He heals the person, not just the condition.