Patient Experience
My 8-year-old son, Efe, developed a sudden, severe abdominal pain that had him doubled over. We rushed to Medical Park Bursa in a panic. Dr. Rusen Ali Soylu was the on-call surgeon. He had this incredible calmness that immediately settled our nerves. He spoke directly to Efe, explaining everything in simple terms about 'checking for a tricky appendix.' His diagnosis of acute appendicitis was swift, and the laparoscopic surgery he performed was minimally invasive. Efe was playing video games in his hospital bed the next afternoon with just three tiny bandages. Dr. Soylu didn't just fix my son; he treated his fear. We are forever grateful.
As a 72-year-old with a complex inguinal hernia that two other surgeons had deemed 'too risky' due to my COPD and heart history, I had resigned myself to living with discomfort. Dr. Soylu reviewed my file and said, 'We can do this safely.' He didn't just see a hernia; he saw a whole patient. He coordinated with my cardiologist and pulmonologist for a tailored anesthetic plan. The surgery was a success, and his follow-up was meticulous. He even called me at home a week later to check on my breathing. His expertise is matched only by his profound compassion and willingness to tackle difficult cases others avoid.
This wasn't an emergency or a complex case, just a routine gallbladder removal I'd put off for years. From the first consultation, Dr. Soylu's approach was different. He used 3D anatomical models on his tablet to show me exactly what he would do, demystifying the entire process. His administrative team handled all the insurance pre-authorization seamlessly. The surgery itself was textbook; I had virtually no pain and was discharged the same day. But what stood out was the follow-up. He reviewed my diet in detail, not just the surgical site, and gave me practical advice for digestion. It felt like comprehensive care, not just a procedure.
I was brought into the ER at Medical Park Bursa late at night with a perforated duodenal ulcer, a true surgical emergency. Dr. Soylu was like a calm commander in the storm. He explained the critical situation to my family with blunt honesty but without causing panic, stating the risks and his plan clearly. The emergency laparotomy was life-saving. During my recovery in the ICU, he visited me twice daily, often at odd hours, adjusting care plans on the spot. His ability to make critical decisions under extreme pressure, coupled with his relentless post-op vigilance, is why I'm alive today. He is a master of his craft in the most demanding circumstances.