Patient Experience
My 3-year-old daughter had been struggling with recurrent ear infections for nearly a year. We'd seen several doctors who just prescribed antibiotics each time. Dr. Buludova was completely different. She spent 45 minutes with us, explaining how her narrow eustachian tubes were the root cause. She recommended adenoid reduction surgery, which sounded terrifying for such a young child. But Dr. Buludova's calm confidence and the way she showed us 3D models of the procedure put us at ease. The surgery at Medical Park Pendik went perfectly - my daughter hasn't had a single infection in the 8 months since. The follow-up care was exceptional; she even called us personally two days post-op to check on her. This wasn't just treatment; it was a permanent solution delivered with genuine compassion.
I'm a 72-year-old retired teacher who developed sudden, complete hearing loss in my right ear during a family gathering. The emergency department at Medical Park Pendik was chaotic, but when Dr. Buludova arrived, everything changed. She diagnosed me with sudden sensorineural hearing loss within minutes and said we had a very narrow window for treatment. What impressed me most was how she explained the complex steroid injection procedure in simple terms while moving with urgent efficiency. She administered intratympanic steroids that same night. My hearing returned gradually over two weeks. At my last follow-up, she remembered small details about my teaching career and adjusted my hearing aid settings personally. In an emergency where I felt terrified and isolated, she provided both expert intervention and human connection.
As a professional voice actor, I noticed persistent hoarseness that wasn't responding to rest. Other ENTs found nothing concerning, but Dr. Buludova used advanced laryngeal stroboscopy and discovered a tiny vocal fold polyp that others had missed. She didn't push for immediate surgery; instead, she designed a 6-week voice therapy program first. When surgery became necessary, she performed a phonomicrosurgery so precise that my vocal range actually improved post-recovery. She recorded the procedure and reviewed it with me afterward, pointing out exactly what she did and why. For someone whose livelihood depends on vocal quality, her meticulous approach and understanding of professional voice needs were extraordinary. She treated me not just as a patient with a throat issue, but as an artist with a specialized instrument.
My 8-year-old son developed severe nosebleeds that would last 30+ minutes, happening multiple times weekly. We'd been to three different clinics with no solution. Dr. Buludova discovered through nasal endoscopy that he had a prominent blood vessel cluster in an unusual location. Rather than immediately cauterizing it, she first had us track triggers for two weeks. When minor cauterization was needed, she used a topical anesthetic gel instead of injections, making the experience nearly painless for my anxious child. What stood out was her creative approach: she taught him a 'nosebleed superhero' breathing technique and gave him special colored tissues to make him feel in control. Six months later, the nosebleeds have completely stopped. She turned a traumatic experience for a child into an empowering one, addressing both the physical problem and his psychological fear.
My 8-year-old daughter was diagnosed with Type 1 diabetes after a terrifying episode of ketoacidosis. Prof. Dr. Banu Kale was the on-call endocrinologist that night at Medical Park Pendik. She didn't just treat the numbers, she sat on the edge of the hospital bed, held my daughter's hand, and explained to her how she'd become a 'carbohydrate detective.' She created a whole colorful chart with food groups as 'villains' and insulin as the 'superhero.' Three months of follow-ups later, my daughter now manages her own glucose checks with confidence. Dr. Kale transformed a medical emergency into a manageable adventure.
As a 72-year-old with osteoporosis and newly discovered thyroid nodules, I expected to be just another case file. During my routine checkup, Dr. Kale spent 45 minutes explaining the ultrasound images in layman's terms, drawing the nodules on a notepad to show their position relative to my vocal cords. What struck me was her holistic approach, she connected my bone density results to my thyroid function and adjusted three medications simultaneously, something previous endocrinologists had done piecemeal. She even called me two days later to check if the new medication schedule was manageable with my other pills. Her attention to detail makes aging with chronic conditions feel less daunting.
I was referred to Dr. Kale for what seemed like a hormonal mystery: rapid weight gain, fatigue, and strange purple stretch marks appearing overnight. Other doctors dismissed it as 'stress eating.' She ordered a specific midnight cortisol test I'd never heard of and diagnosed Cushing's syndrome caused by a pituitary microadenoma. The complexity wasn't just in diagnosis, she coordinated with neurosurgeons for my transsphenoidal surgery, then managed my postoperative adrenal insufficiency with precision. During recovery, she explained the 'steroid taper' like a pilot explaining altitude descent: 'We have to land your adrenal function gently.' Her metaphor made a complex physiological process comprehensible.
My 14-year-old son's growth had plateaued while all his friends were shooting up. Our pediatrician referred us to Dr. Kale for suspected growth hormone deficiency. Instead of immediately prescribing treatment, she first investigated why, ordering MRI scans that revealed a previously undetected craniopharyngioma remnant from a childhood tumor we thought was resolved. Her approach was methodical: 'Let's understand the orchestra conductor before adjusting the musicians,' she said, referring to the pituitary gland. Now, six months into combined treatment, my son has grown 4cm and regained his energy. Dr. Kale treats children like complete puzzles, not just height percentiles on a chart.
I was 72 when I was diagnosed with metastatic colon cancer. Other doctors spoke in percentages and statistics, but Prof. Dr. Cemil Bilir sat with my daughter and me for nearly an hour, drawing diagrams of the new immunotherapy approach. He called it 'a targeted siege, not a blanket bombardment.' His hands never stopped moving as he explained. What struck me most was when he said, 'We're not just treating cancer; we're preserving your quality of life to garden and see your grandchildren.' Two years later, I'm in partial remission and still tending my roses. He remembers the names of my grandchildren.
Our 8-year-old son Leo was diagnosed with a rare pediatric sarcoma. The world collapsed. Prof. Dr. Bilir met us not in his office, but in the playroom of Medical Park Pendik. He got down on the floor, showed Leo pictures of 'good cells fighting bad cells' on his tablet, and let him listen to his own heartbeat with a stethoscope. He designed a treatment plan that coordinated with the pediatric oncology team seamlessly. He never used the word 'cancer' in front of Leo, only 'the unwelcome guest.' His follow-up calls always came at 7 PM, after his rounds, asking first, 'How is Leo's spirit today?' before discussing counts. We are forever indebted.
It was a Friday evening emergency, my husband, 58, with acute leukemia symptoms and a crashing platelet count. The system was chaotic, but one call to Prof. Dr. Cemil Bilir's clinic changed everything. He met us at the hospital at 9 PM, having come directly from another complex case. His calm was unnerving and exactly what we needed. He bypassed red tape, admitted him directly to a protected room, and started aggressive support therapy within the hour. He didn't leave until midnight, explaining the 'storm' phase to us. 'We must calm the sea before we sail,' he said. His decisive action in those first 48 hours saved my husband's life. His expertise in crisis is absolute.
As a 45-year-old with a genetic predisposition (BRCA2), my routine surveillance MRI showed a suspicious, tiny lesion. Prof. Dr. Bilir's approach was fascinatingly different. Instead of immediate alarm, he initiated what he termed 'precision watchfulness.' He coordinated a second, specialized MRI and a novel liquid biopsy test I'd never heard of. His review was a masterclass in nuance. He showed me the images side-by-side, pointing out why he believed it was likely benign but required a specific 3-month follow-up. 'Your anxiety is my vital sign too,' he stated, scheduling the next scan himself. It was a routine checkup that demonstrated the profound depth of his knowledge, turning potential overtreatment into informed, confident waiting. No other oncologist had ever presented 'waiting' as an active, strategic choice.
My 82-year-old father needed a complex prostate procedure that multiple surgeons deemed too risky due to his heart condition. Dr. Gorur approached it differently, he spent 45 minutes just explaining the da Vinci system to us, showing animations of how the robotic arms would navigate with millimeter precision. He didn't just see a risky case; he saw my father. The surgery lasted 3.5 hours, and Dad was walking the next morning. What struck me was Dr. Gorur's post-op ritual: he personally reviews every robotic instrument's calibration log before each procedure. Six months later, Dad's gardening again. This wasn't just surgery; it was engineering with compassion.
Our 9-year-old daughter had a rare adrenal tumor that required removal. Pediatric robotic surgery is apparently exceptionally rare in Turkey. Dr. Gorur created a custom 3D-printed model of her anatomy from the scans and used it to explain the procedure to her, he called it 'the tiny robot helper.' He modified the robotic port placements to minimize scarring for a growing child. During the 5-hour surgery, he sent us two brief updates via the nursing staff, including one that said 'robot dancing perfectly.' Her recovery was so swift she missed only two weeks of school. At follow-up, he remembered her favorite cartoon character and had a small sticker of it on his tablet. We've never met a surgeon who treats both the disease and the child's spirit.
I came to Dr. Gorur as a second opinion after being told my recurrent inguinal hernia needed open surgery with significant downtime. I'm a commercial pilot, being grounded for months wasn't an option. He proposed a robotic re-repair using a novel mesh fixation technique he'd developed for complex cases. What was unique was his 'flight plan' approach: he presented me with three procedural options, complete with success rates, recovery timelines, and even ergonomic data about cockpit re-entry. The surgery itself felt like a tech demonstration, he narrated portions of it while operating, explaining how the robotic system compensated for previous scar tissue. I was back in the simulator in 18 days. His blend of surgical innovation and practical life understanding is extraordinary.
This was supposed to be a routine robotic cholecystectomy, but during the procedure, Dr. Gorur discovered an anomalous biliary duct structure not visible on pre-op imaging. Instead of proceeding, he paused, called in a senior radiologist for intraoperative consultation, and adjusted his approach in real-time. Later, he showed me the high-definition 3D footage and explained how the robotic system's fluorescence imaging revealed the anomaly. What impressed me wasn't just the technical skill, it was his intellectual humility. He said, 'The robot gives us eyes, but experience teaches us when to look differently.' At my 2-week follow-up, he presented me with a summarized medical journal article about similar anatomical variations. He doesn't just perform surgeries; he advances understanding.
Dr. Assoc. Prof. MD. Firat Fidan provided exceptional care for my orthopedics condition. The treatment was personalized and effective.
I was impressed by the professional approach at Medical Park Pendik. Dr. Assoc. Prof. MD. Firat Fidan explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. Assoc. Prof. MD. Firat Fidan's expertise. Highly recommend for orthopedics treatment.
My family and I are grateful for the care we received from Dr. Assoc. Prof. MD. Firat Fidan. The hospital staff was also very supportive.