Patient Experience
I'd been to a couple of doctors about this constant fatigue and weird joint pain, and everyone just said it was stress. Dr. Patil was different. He actually listened to my whole history, asked about a rash I'd had years ago, and ordered some specific tests. Turns out it was something called Lyme disease, which isn't common here. He explained it all on a notepad, drawing little diagrams. I'm on treatment now and finally starting to feel like myself. He just didn't give up.
Had to get my gallbladder out. Honestly, I was pretty nervous about the whole surgery thing. Dr. Patil walked me through exactly what would happen, step by step, and answered all my probably silly questions without making me feel rushed. The procedure itself was fine—smooth, as they say. Recovery was straightforward, just like he said it would be. No drama, which is exactly what you want.
The Apollo facility is nice, I won't lie, but parking was a nightmare the day of my appointment. Once I got inside though, it was calm. What stood out was the nurse at the front desk. I must have looked lost because she came right over, figured out where I needed to be, and even got me a glass of water while I waited. The whole team, from the person who took my blood to the admin staff, seemed to actually talk to each other. It made a stressful day feel manageable.
My son had a bad fever and we saw Dr. Patil. He got down on his haunches to talk to him at eye level, asked him about his favorite cartoon character before even looking in his ears. My kid, who usually screams the place down, just sat there. He explained to me what was happening in simple terms, not medical jargon. It was just... kind. You don't forget that sort of thing when you're a worried parent.