Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach thing, and everyone just said it was stress. Dr. Santosh Philip actually listened. He asked questions about stuff I didn't think was related, ran some different tests, and figured out it was a thyroid issue affecting my gut. It wasn't a quick fix, but having a real answer after months of feeling awful made all the difference. He's at Apollo Pune.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Philip made it so straightforward. The whole thing at Apollo was over in what felt like an hour. He explained each step as we went, the local anesthetic worked perfectly, and I was back home with minimal fuss. Sometimes simple things going right is just a relief.
The parking at Apollo was a nightmare that day, I was running late and flustered. But from the front desk to the nurses in Dr. Philip's clinic, everyone was really calm and kind. They got me sorted quickly. The place itself feels clean and efficient, which helps when you're not feeling your best. Dr. Philip was, of course, great, but the team around him really sets the tone.
What I remember most is how Dr. Philip talks to you. He doesn't just look at his screen. When I was worried about some test results, he pulled up a chair, looked me in the eye, and drew a little diagram on his notepad to show me what was happening. He has this quiet, direct way of explaining things that cuts through the medical jargon and just makes you feel heard.