Patient Experience
I'd been to a couple of doctors for this nagging fatigue and weird joint pain, and everyone just said it was stress. Dr. Isha Bansal actually listened. She asked questions no one else had, ordered some specific tests, and figured out it was a thyroid issue that was mimicking other problems. It wasn't a quick fix, but having a real answer after months of feeling awful made all the difference. She explained it in a way that finally made sense.
Had to get a small cyst removed. Honestly, I was nervous at first, but the whole thing was so straightforward. Dr. Bansal walked me through exactly what would happen, the procedure itself was quick, and the follow-up was simple. No drama, no complications. Sometimes you just want things to be easy, and this was. Felt back to normal in no time.
The hospital itself is nice and clean, I will say that. But what really stood out was the front desk lady who helped me when I was lost, and the nurse who saw I was anxious and just chatted with me about random stuff while I waited. It made a long wait for my appointment feel less sterile. Dr. Bansal's team seems genuinely kind, which isn't something you always get.
What I remember most is how Dr. Bansal talked to my elderly mother. She didn't just talk at her; she sat down, made eye contact, and explained everything about her new medication without using confusing medical jargon. She had this calm patience. You could tell she wasn't in a rush to get to the next patient. It meant the world to my mom, and to me.