Patient Experience
I've been seeing Dr. Shiv Kumar for my blood pressure and general health for about eight years now, since he was at his old clinic. When he moved to Apollo, I followed him. That says it all, really. He remembers my history without always checking the file, and he never rushes me. In a city where doctors come and go, having someone who knows you and your quirks is what good healthcare is about. The new hospital is busier, sure, but he's the same steady, reliable doctor.
We brought my 82-year-old father to Apollo after he became very weak. Dr. Shiv Kumar was the one who actually talked to *us*, not just the patient. He called me directly after the first tests to explain things in simple terms, and always made sure we understood the 'why' behind each step. When Dad was anxious, the doctor would take a minute to calm him down with a joke. He treated my father with real respect, and kept our family in the loop the whole time. We felt like we were part of the team.
Had a bad stomach thing that wouldn't quit. Went to see Dr. Shiv Kumar J. at Apollo. He listened, asked straight questions, and gave me a clear plan. No fancy jargon, just told me what was wrong and what to do. Fixed me up in a few days. Good doctor.
I was in Secunderabad for work and woke up with what I thought was just a terrible migraine, but my vision got weird. I got nervous and went to Apollo's emergency. Dr. Shiv Kumar was the physician on call. He had a very calm way about him—asked about my work stress, my travel schedule, even what I'd eaten the night before. He didn't jump to scans immediately; he did a really thorough physical exam first, checking my reflexes and things. He figured out it was a severe migraine with an aura, triggered by dehydration and exhaustion. His explanation made the whole scary experience make sense. He said, 'Your body's telling you to slow down.' I remember he wrote the prescription and then circled the most important medicine and said, 'Take this one first, the others can wait an hour.' That practical detail stuck with me. I left feeling cared for, not just processed.