Patient Experience
I'd been to a few doctors with this weird fatigue and pain, and everyone just said it was stress. Dr. Pugazhenthiran actually sat and listened, asked questions no one else had. He ordered some specific tests and figured out it was a tricky autoimmune thing. Honestly, it was a relief just to have a name for it and a plan. He explained it all without making me feel stupid.
Had to get a small cyst removed. I was nervous at first, but Dr. Pugazhenthiran made it simple. The whole thing was over in what felt like minutes. He checked in the next day himself, which I wasn't expecting. No fuss, no drama, just good care. The scar is barely there now.
Parking at Apollo was a bit of a hassle that day, I won't lie. But once inside, it made a difference. The front desk people were patient, and the nurse who took my vitals had a really calming way about her. It felt organized, not chaotic. Even the cleaner in the hallway gave me a smile when I looked lost.
What I remember most is how he talked to my elderly mother. She was scared. He didn't just talk to me; he got down to her eye level, spoke slowly, and held her hand while explaining her medication. He has a quiet, steady way about him that just puts you at ease. That meant more than any medicine.