Patient Experience
I'd been to a couple of doctors for this nagging pain and fatigue, and everyone had a different theory. Honestly, I was starting to think it was all in my head. Dr. Senthil Kumar was different. He actually sat and listened to the whole, messy history, asked questions about things no one else had. He ordered a specific test the others hadn't thought of. Turns out it was a pretty rare thyroid issue. He explained it to me in plain Tamil, drew a little diagram on his notepad. Started me on treatment and I feel like myself again. He didn't give up.
Needed to get a small cyst removed. Simple day procedure, but I was still nervous. The hospital was busy, parking was a bit of a hunt, I won't lie. But once I got to the day care unit, things moved smoothly. Dr. Kumar's team was clear with the instructions. The procedure itself was quick, he checked in right after, and sent me home with straightforward care notes. No drama, no fuss. Exactly what you want for something routine.
My father was admitted, and the whole family was stressed. What stood out, besides Dr. Kumar's care, was how his team and the floor nurses worked together. The ward was clean and quiet, which helped dad rest. One nurse, I think her name was Priya, noticed my mom was looking overwhelmed and brought her a cup of tea. Small thing, but it meant the world. It felt like people there actually saw us, not just the patient in the bed.
I'm a pretty anxious person, and hospitals make it worse. At my first appointment with Dr. Kumar, I was probably talking too fast. He just let me finish, didn't look at the clock. His tone was so calm, it sort of forced me to slow down. He doesn't sugarcoat things, but he delivers information in a way that makes you feel prepared, not scared. You get the sense he's thinking *with* you, not just at you. That matters more than any fancy degree.