Patient Experience
I'm 78 and had been struggling with a constant, dizzying sensation for months, like the room was slowly spinning. My local doctor said it was just old age. Dr. Kocak at Medical Park Tokat listened to my vague description, didn't dismiss me, and performed a detailed examination. He diagnosed a benign paroxysmal positional vertigo (BPPV) and performed the Epley maneuver right there in his office. The relief was immediate and profound. He explained everything to my son in Turkish with such patience, using simple analogies. He didn't just treat a symptom; he gave me back my balance and my confidence to walk to the market alone. A truly compassionate healer who respects his elderly patients.
Our 4-year-old daughter, Elif, had recurrent tonsillitis that kept her up all night, crying. We were terrified of the idea of surgery. Dr. Can Kocak was a miracle worker with children. He got down on her level, showed her the tiny light on his scope, and called it a 'magic fairy wand.' He was so gentle during the examination that she didn't even flinch. He clearly explained the necessity of the tonsillectomy to us, addressing every fear. The surgery went perfectly, and his follow-up call the next day to check on her meant the world. Now she sleeps peacefully, and her personality has blossomed. We trust him completely.
This was no routine checkup. I came in for a persistent earache, but during the examination, Dr. Kocak noticed a subtle asymmetry in my nasal passages that I'd never mentioned. With careful questioning, he pieced together my occasional nosebleeds and sense of smell loss. He ordered a specific scan that revealed a complex, borderline sinus tumor. His calm, direct manner kept me from panicking. He mapped out a meticulous endoscopic surgical plan, collaborating with oncology. The surgery was lengthy and intricate, but his skill was evident. Six months later, I'm tumor-free and recovering my sense of smell. His diagnostic vigilance literally changed the course of my life.
I rushed to the ER at Medical Park Tokat after a bad fall, with a deep, bleeding laceration on my earlobe and a blocked feeling in that ear. Dr. Kocak was on duty. In the chaotic ER environment, he was a pillar of calm efficiency. He cleaned and expertly stitched my ear with a cosmetic focus, joking that I needed to stay handsome. More importantly, his otoscopic exam revealed a traumatic perforation of my eardrum hidden by the blood. He gave me clear, bullet-point instructions for care, warning signs, and a firm follow-up appointment. This wasn't just patch-up work; it was comprehensive, emergency ENT care that prevented infection and preserved my hearing. Outstanding under pressure.