Patient Experience
I'd been to a few doctors about this constant fatigue and stomach pain, and everyone just said it was stress. Dr. Raju actually listened. He asked about things no one else had, like my family history and some old travel. He ordered a specific test the others hadn't, and it turned out to be a tricky parasitic infection I must have picked up years ago. He explained it all clearly, without making me feel silly for not knowing. Finally, we had a real answer.
Needed a minor cyst removed. Honestly, I was nervous about any kind of procedure. Dr. Raju made it simple. He walked me through exactly what would happen, step by step, in the clinic room itself. The whole thing took maybe twenty minutes, and he kept talking to me the whole time, which really helped. It was over before I knew it, and the follow-up was just a quick check. Felt very straightforward.
The hospital itself is nice and clean, which matters. But what stood out was the front desk lady, Shanti, I think. My appointment got mixed up in their system, and I was pretty annoyed. She sorted it out calmly, got me a coffee while I waited, and made sure I saw the doctor without much more delay. That kind of help when you're already feeling unwell makes a big difference.
My son, he's eight, had a bad fever and was scared of doctors. Dr. Raju didn't just talk to me; he got down on my son's level. He showed him how the stethoscope worked, let him listen to his own heartbeat, and turned the whole exam into a bit of a game. My boy left feeling like he'd made a friend, not like he'd been to the doctor. That patience is a real skill.