Patient Experience
I'd been to three other doctors about this constant fatigue and stomach pain, and everyone just said it was stress. Dr. Lakshmi Mythili actually sat with my file for a long time, asked about things no one else had, like a trip I took years ago. She ordered a specific test I'd never heard of. Turns out, it was a tricky parasitic infection that was easy to miss. She called me herself with the results and explained the treatment plan so clearly. I finally feel like myself again.
I needed a basic skin cyst removed. Honestly, I was more nervous about the hospital experience than the procedure. But with Dr. Mulam, it was just... straightforward. She marked the spot, the local anesthetic pinched for a second, and she talked to me about my kids' school while she worked. Before I knew it, she was putting on the bandage. The whole thing took maybe twenty minutes. It healed up perfectly, no fuss.
The Apollo facility in Arilova is huge, and I got a bit turned around finding the clinic. One of the floor assistants saw me looking at the map and walked me right to the door. The waiting area was calm and clean, I appreciated that. When I saw Dr. Lakshmi, she was really efficient but didn't rush me. The nurse who took my vitals was also very kind, which helped settle my nerves before going in.
What stuck with me most about Dr. Mulam was how she listens. I'm an older patient, and sometimes I feel doctors just nod while typing. She puts her computer aside, looks right at you, and lets you finish. When she explained my new blood pressure medication, she drew a little diagram on a notepad about how it works. It felt like she was talking *with* me, not *at* me. That kind of respect means a lot.