Patient Experience
I was so scared going in for my first check-up. Dr. Jaya Lakshmi just had this calm way about her. She explained everything in simple terms, didn't rush me, and by the end I felt silly for being so nervous. The clinic was busy but she made me feel like I was her only patient that day.
My 8-year-old had a high fever that wouldn't break, and we were really panicking. Dr. Athikinasetti saw us quickly even though it was late. She sat right down on the bed to talk to my daughter, got her to smile, and explained the treatment plan to both of us in a way we could understand. She called the next morning herself to check in. It made a scary situation so much easier.
Needed a general check-up. Found Dr. Jaya Lakshmi at Medicover. Straightforward, clear advice. Got my prescription, questions answered. No fuss. Would go again.
Okay, so I'd been putting off seeing a doctor for this nagging cough for weeks. Finally dragged myself to Medicover. The waiting area was packed, I'll be honest. But when I got in to see Dr. Jaya Lakshmi, she actually listened to the whole storywhen it started, what made it worse, all of it. She remembered a detail I'd mentioned about my work environment and asked a follow-up question. It wasn't just 'here's some medicine.' She figured out the root cause. Felt heard, which is rare.