Patient Experience
My dad was admitted for a stomach issue and we were all really scared. Dr. Balaga was the one who actually sat us down in the waiting area and drew a little diagram on a notepad to explain what was happening. He didn't just talk to my dad; he made sure my mom and I understood everything too. The nurses were busy, but he always found a minute to give us an update, even if it was just a quick 'he's stable, we're waiting on tests.' That meant the world to us when we were just sitting there worrying.
I've been seeing Dr. Balaga for my blood pressure and general check-ups for about seven years now. What I like is that he remembers me, remembers my history without having to dig through the file for five minutes first. He's consistent. If he says a medicine isn't working, he has a logical next step, not just a guess. Over time, you build trust with a doctor because they show they know your story. He's that kind of doctor for me.
Had a bad fever that wouldn't break. Went to Medicover, saw Dr. Balaga. He was straight to the point, asked the right questions, figured it was a bacterial thing. Got the right meds, felt better in two days. No fuss, got the job done.
I went in for what I thought was just a really bad backache from gardening. Dr. Balaga listened, then asked a bunch of questions that seemed unrelatedabout my appetite, if I felt tired. I was a bit impatient, honestly, just wanted a painkiller. He insisted on an ultrasound. Turns out it was a gallbladder problem, not my back at all. I had to wait a bit for the scan slot, but he called me himself with the results later that evening. If he hadn't dug deeper, I would've just been treating the wrong thing. He caught it because he actually listened, even when I was giving him the wrong clues.