Patient Experience
My mother was admitted with a high fever and confusion. We were all scared. Dr. Kusuma Sravan Kumar took the time to explain everything to us in our language, step by step. He didn't just talk to the chart; he looked at us. He told us what tests he was ordering and why, and what each result could mean. The hospital was busy, and we had to wait a bit for a scan, but he checked in. Because he kept us in the loop, our family felt calm. My mother is home now, and we know what to watch for. That means everything.
My husband had severe stomach pain. At Medicover, Dr. Kumar saw him. His approach was direct. He asked clear questions, examined him thoroughly, and said, 'It's not your appendix, but we need to find the source.' He laid out the plan: a scan, then review. No fancy words, just facts. When the scan showed a kidney stone, he explained the options simply. The treatment worked. We appreciated that he didn't sugarcoat or drag things out. He solved the problem efficiently.
Bringing my little son to any doctor makes him anxious. Dr. Kumar has such a gentle way. He spoke softly, first to me, then knelt down to my son's level to ask about his tummy ache. He was so patient, even when my boy was shy. He explained the medicine in a way a child could understand, calling it 'army soldiers for the tummy bug.' It made my son smile. The care was thorough, but it was his kindness that truly helped my child heal without fear.
After weeks of feeling run-down and dizzy, I finally saw Dr. Kumar. I was worried it was something serious. He listened to everything, asked about my work stress, my diet, everything. He said, 'Let's rule out the big things first, but this might be simpler.' He was rightit was a severe vitamin deficiency. When he called with the blood results, he sounded genuinely happy to have good news. 'We can fix this easily,' he said. I left feeling a huge weight lifted. The relief is incredible. He's the first doctor who made me feel heard in a long time.