Dr. Heidi Kussmann

I'd been to a couple of doctors about this constant fatigue and weird stomach pain. Everyone said it was stress. Dr. Heidi actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a pretty rare thyroid issue combined with a food intolerance. She explained it all on a whiteboard in her office, which helped a lot. I'm on the right treatment now and finally feel like myself. (Patient of Dr. Heidi)

Had to get a mole checked and removed. Honestly, I was nervous at first—anything with 'biopsy' sounds scary. But Dr. Kussmann's clinic at Burjeel was really efficient. The whole thing took maybe 20 minutes. She talked me through each step as she did it, and the local anesthetic worked perfectly. Got the results back quickly online, and it was all clear. It was just a routine thing, but it felt handled with real care. (Patient of Dr. Heidi)

The hospital itself is impressive, but what stood out was the team. From the front desk person who helped me find my way when I was lost, to the nurse who saw I was anxious and brought me a glass of water without me asking. They all seemed to communicate well with Dr. Heidi, too. Even the guy who cleaned the waiting area had a smile. It didn't feel like a factory; it felt like people working together. (Patient of Dr. Heidi)

What I'll remember most is how Dr. Heidi talked to my elderly mother. Mom gets confused easily and is hard of hearing. Dr. Kussmann didn't rush. She sat down, made sure Mom could see her face, spoke clearly and calmly, and checked in with me without talking over Mom. She has this quiet, steady way about her that just puts you at ease. You feel like you're the only patient she has that day. (Patient of Dr. Heidi)