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Patient Experience
My 85-year-old mother was hospitalized with pneumonia complications, and though not her typical patient, Dr. Nanditha coordinated brilliantly with geriatric specialists while providing compassionate daily check-ins that made us feel truly cared for across generations.
When our 3-day-old newborn developed severe jaundice, Dr. Rathinam stayed past midnight monitoring bilirubin levels herself rather than delegating to juniors—her hands-on approach during the phototherapy made all the difference in those terrifying first hours.
For our daughter's routine vaccination, Dr. Nanditha transformed a stressful experience into pure magic by using puppet shows to distract her—the clinic echoed with giggles instead of tears, and we left with a child asking when we'd see the 'storytelling doctor' again.
During my son's complex appendectomy, Dr. Rathinam drew detailed anatomical sketches to explain every step to our anxious family, then personally called at 2 AM post-surgery to confirm his vitals were stable—a level of dedication I've never witnessed in 15 years of parenting.
Our follow-up visit for asthma management turned into a life-saving intervention when Dr. Nanditha noticed subtle breathing patterns others missed—she rearranged her entire schedule to perform an emergency bronchoscopy that prevented respiratory failure.
As foreign tourists, our infant spiked a fever at 3 AM. Dr. Rathinam not only met us at the emergency room within 20 minutes but later helped navigate insurance paperwork in broken English while holding our sleeping baby so we could focus.
For our nonverbal autistic son's chronic ear infections, Dr. Nanditha learned basic sign language to communicate directly with him—the moment he signed 'thank you' after treatment, I saw tears in her eyes. She doesn't just treat illnesses; she connects with souls.
When twin preterm neonates required specialized care, Dr. Rathinam created color-coded charts tracking each baby's milestones separately yet collaboratively—her innovative twin-development comparative analysis is now being studied by the hospital's research wing.
During a monsoon outbreak of dengue, Dr. Nanditha worked 72 hours straight, personally checking platelet counts every 4 hours for critical patients while maintaining meticulous handwritten logs—her coffee-stained notes became legendary among the nursing staff.
For our teenager's sports physical, Dr. Rathinam detected an undiagnosed heart murmur through sheer auditory persistence—she listened with three different stethoscopes to confirm before ordering echocardiography that revealed a potentially life-threatening condition.
When cultural barriers made our elderly grandmother resistant to treatment, Dr. Nanditha incorporated traditional home remedies into the medical protocol—blending modern science with respect for heritage in a way that felt like healing rather than confrontation.
After our daughter's tonsillectomy, Dr. Rathinam sent daily voice messages checking on her recovery—hearing her cheerful 'How's my brave warrior today?' became the highlight of our child's recovery journey and sped up her healing tremendously.
During a complex case of rare pediatric autoimmune disorder, Dr. Nanditha collaborated with specialists across three continents via midnight video conferences—her global network and willingness to seek unconventional solutions turned a hopeless prognosis into a recovery story.
For our foster child's first checkup, Dr. Rathinam spent two hours learning about trauma-informed care approaches—she modified her entire examination technique to avoid triggering anxiety, demonstrating that medical expertise means nothing without emotional intelligence.