M.D. Eren Erseven

Our 11-day-old granddaughter, Elif, was rushed to Acıbadem Bursa with severe jaundice and feeding difficulties. We were terrified. Dr. Eren Erseven met us in the emergency department with a calm that immediately settled our panic. He didn't just treat the numbers; he explained the phototherapy process in such detail, even drawing diagrams for us anxious grandparents. He personally checked on her every two hours through the night, and his gentle manner with such a tiny baby was incredible. Within 48 hours, she was pink, feeding well, and we were home. He turned a neonatal crisis into a manageable experience.

My 8-year-old son, Kaan, has a complex congenital heart condition that requires meticulous follow-up. We've seen many specialists, but Dr. Erseven is different. At our routine check-up last month, he spent 45 minutes just observing Kaan play, noting his energy levels and color. He then correlated this with the echocardiogram in a way no one had before, explaining the 'why' behind each slight change in medication. His approach isn't just clinical; it's holistic. He remembers Kaan's love for football and always asks about his team. We don't feel like a case file; we feel like a family he genuinely cares for.

As a foreign expat, navigating the Turkish healthcare system for my 3-year-old's persistent ear infections was daunting. Dr. Erseven conducted the routine check-up with such precision, using a child-friendly otoscope with animal sounds. He identified a subtle anatomical issue others had missed. His recommendation wasn't immediate surgery but a structured 3-month monitoring plan with specific dietary advice to boost immunity. He provided all instructions in clear English and followed up with a secure message two weeks later. The infections have completely resolved without intervention. His preventive, evidence-based approach saved us from an unnecessary procedure.

Our teenage daughter, Defne, required an urgent appendectomy. The on-call surgeon was Dr. Erseven. What stood out was how he handled her acute anxiety. Before discussing surgery, he sat down with her, showed her the ultrasound images, and explained exactly what her appendix was doing and why it needed to come out. He treated her, a 15-year-old, as the primary patient, not just us, the parents. Post-surgery, his follow-up was remarkable. He noticed her wincing at the IV site during a visit and immediately adjusted the protocol for better pain management. His skill in emergency pediatric surgery is matched only by his profound empathy for adolescent patients.