Patient Experience
I'd been to three other doctors for this nagging pain and fatigue. Everyone said it was stress. Dr. Latha at MGM was the first one who actually sat and listened, really listened, to everything I was saying. She ordered a specific test the others hadn't, and it turned out to be something quite rare. She explained it all to me in plain Tamil, drew diagrams on a notepad. I was scared, but she laid out a clear plan. It's been a long road, but I finally feel like we're getting somewhere.
Had to get a small cyst removed. Honestly, I was more nervous about the hospital process than the procedure itself. Parking at MGM was a nightmare that day, I was late and flustered. But from the moment I met Dr. Latha, she just had this calm way about her. The whole thing took maybe twenty minutes. She talked me through each step as she did it, which really helped. It was straightforward, no drama, and the healing was exactly as she said it would be.
My husband was admitted, and I spent a lot of time at MGM. What stood out wasn't just Dr. Latha—who was great—but her whole team. The nurse, Anjali, remembered my name and would ask if I needed water. The ward was busy, sure, but it felt clean and the people at the front desk were patient with my questions. It's the small things when you're worried sick. Dr. Latha's team made a difficult week a little more bearable.
I'm not great with doctors; I get tongue-tied. Dr. Latha has this way of putting you at ease. She doesn't just stare at the computer screen. She looks at you, asks about your family, remembers you mentioned your daughter's exams last time. She checked my blood pressure, saw it was high, and just said, 'You seem worried. What's on your mind?' We talked for five minutes before she even mentioned medication. She treats you like a person, not just a file.