Patient Experience
My son needed his tonsils out. I was more nervous than he was! The day of, parking at Medanta was a nightmare, but once we got inside, everything just... worked. Dr. Karnani did the surgery, and it was over so fast. He was eating ice cream that evening. No drama, no complications. Sometimes, straightforward is exactly what you need.
Let's be honest, hospitals make me anxious. But the children's wing at Medanta is different. The nurses knew how to distract my crying toddler with stickers, and the play area in the waiting room is actually clean and fun. Even the receptionist remembered our names on the second visit. Dr. Karnani is great, but the whole team there makes you feel like they actually care.
I was a bit unsure at first because Dr. Karnani is so direct. But she has this way with kids—my usually shy son started telling her about his school project. She listens to him, not just to me. She doesn't sugarcoat things, but you never feel rushed. You leave her office feeling clear about what's next, not confused by medical jargon.
Our son has been seeing Dr. Ahluwalia for his asthma since he was five. He's ten now. What I value most is that Dr. Ahluwalia remembers him, remembers the specific triggers we talked about years ago, and never rushes us. We've tried a few different treatment plans over time, and he always explains the 'why' behind each change. The clinic can get busy and we sometimes wait a bit, but that consistency and deep understanding of my child's whole history is worth it. We trust him completely.
My daughter had a high fever that wouldn't break. We went to Medanta. Dr. Ahluwalia saw her, was very direct about the possibilities—could be viral, but we need to rule out a bacterial infection. He ordered the necessary tests, explained the results in plain terms, and started treatment right away. No sugar-coating, but also no unnecessary panic. He gave clear instructions for home care. She was better in 48 hours. Efficient, clear, effective.
We were so worried when our newborn wasn't feeding well. Dr. Ahluwalia has such a gentle way about him. He spoke softly, examined our baby with such care, and reassured us that these things can be common. He didn't dismiss our fears, but his calm manner made us feel we were in good hands. He suggested a simple adjustment to the feeding schedule and position. It made all the difference. We're just so grateful for his kindness during a very anxious time.
After three different opinions about my son's persistent ear infections, we finally saw Dr. Ahluwalia. He looked at everything, listened to the whole frustrating story, and said, 'Okay, let's try a different approach.' He was so confident and detailed in his plan. When it actually worked, I wanted to cheer! The relief was huge. The parking garage was full that day and we had to circle, but honestly, I didn't even care afterward. He solved a problem that had been dragging on for months.
Our daughter had been sick for months, and we'd seen a few doctors who couldn't figure it out. We were honestly starting to panic. Dr. Singh didn't rush us. She listened to everything again, asked a bunch of new questions, and ordered one specific test the others hadn't. It turned out to be a rare metabolic thing. She explained it all in a way we could actually understand, and now we finally have a treatment plan that's working.
My son needed his tonsils out, which felt like a big deal to me. Dr. Singh walked us through the whole thing, step-by-step, and answered every single one of my 'what if' questions. The day of, she was really calm, which helped a lot. The surgery itself was quick, and the recovery went exactly how she said it would. It was just... straightforward, which is exactly what you want.
Look, the parking at Medanta is always a bit of a hunt, I won't lie. But once we got inside for my daughter's check-up, it made sense. The place is spotless and doesn't feel like a typical hospital. The nurses at the pediatrics desk remembered my daughter's name from last time and helped keep her distracted with stickers while we waited. It's those little things that take the edge off.
My toddler is terrified of doctors, and honestly, so was I after our last experience elsewhere. Dr. Singh got down on the floor with him to look at his toy car before even trying to examine him. She talked to him, not just at him. He still fussed a little, but she was so patient. We left, and he said, 'That doctor was nice.' Coming from him, that's everything.
My son had his tonsils out last week. The first couple of days were rough, I won't lie. But Dr. Shikha's team had a clear plan for the pain meds, and she called us herself in the evening to check how he was doing. She told us exactly what to watch for and when to push fluids. It made those scary first nights feel manageable. He's eating popsicles and watching cartoons now, and each day is a little better.
Our 8-year-old had appendicitis. Dr. Shikha diagnosed it quickly at Medanta. Explained the surgery steps in simple terms. No extra fuss. The procedure went as planned. Follow-up was clear. Kid is back to normal. Good experience.
We were so worried when our little one needed ear tube surgery. I must have asked a hundred questions, and Dr. Shikha was so patient, answering everything in her calm way. The hospital was busy that day, but she never made us feel rushed. After the procedure, she showed us the tiny tubes and explained the aftercare so gently. Our daughter was fussy from the anesthesia, but Dr. Shikha just smoothed her hair and spoke so softly to her. It meant the world to us.
OH MY GOSH, what a relief! Our baby had a scary, persistent fever that our local doc couldn't figure out. We rushed to Medanta and got Dr. Shikha. Within a day, she had it pinned down as a specific infection and started the right treatment. You could see our baby perk up almost by the hour! The parking garage was a nightmare, but honestly, who cares? She solved it! We're finally sleeping through the night again. Thank you, thank you, thank you!
My dad needed cataract surgery and we were all pretty worried. Dr. Gulia sat down with all of us, my mom and my sister too, and explained everything in simple Hindi. He didn't rush us, answered every question, and even drew a little diagram. The surgery went perfectly and dad's reading his newspaper again without glasses. We felt looked after the whole time.
I've been scared of eye doctors since I was a kid, so putting off this checkup for ages. The clinic at Medanta is huge and I was really nervous. Dr. Gulia was just... calm. He talked through each machine before using it, told me exactly what he was doing, and when he said my eyes were healthy, I actually believed him. Left feeling silly for worrying so much.
Had a stubborn eye infection. Dr. Gulia fixed it. Straight to the point, knew his stuff. Waiting area was busy but the appointment itself was efficient. Prescription worked. Good experience.
It started with flashes in my vision. My local doctor in Dehradun said it was probably nothing, but it kept happening. I booked a train to Delhi to see Dr. Gulia at Medanta. He did a very thorough scan—took longer than I expected—and found a tiny retinal tear I didn't even know I had. He explained it could have gotten much worse. Did a laser procedure right there in his office. It was a bit uncomfortable, but he talked me through the whole thing. A month later, the flashes are gone. He caught something others missed.
My local doctors were stumped for months. I kept getting these dizzy spells, and they kept saying it was just anxiety. Dr. Harikrishnan Nair at Medanta was the first one who really listened. He ordered a specific scan no one else had, and it showed this weird, tangled blood vessel near my heart that was the culprit. Explaining it to me, he drew a picture on a napkin. The surgery was scary, sure, but he made the complex feel manageable. I haven't felt that dizzy since.