Patient Experience
At my age, you worry about being a burden. Dr. Goyal and his team at Medanta never made me feel that way. The whole process, from explaining my bypass in simple terms to checking on me personally each morning, was handled with such kindness. I felt safe and cared for, not just another case.
I was terrified. First time dealing with anything heart-related and my mind was racing. Dr. Goyal just had this calm way about him. He actually listened to all my jumbled-up fears, didn't rush me, and drew a simple diagram of what he was going to do. That made all the difference. I walked into surgery scared but trusting him completely.
Needed a valve replacement. Did my research, picked Dr. Goyal at Medanta. Straight shooter—told me what to expect, the good and the not-so-good. Surgery went smooth, recovery's on track. No fuss, just good work. Would recommend.
It started with just getting winded going upstairs. My local doc sent me to Medanta, and that's how I met Dr. Goyal. I remember sitting in his office, the late afternoon sun coming in, and him laying out my scans. He didn't just point at the problem; he walked me through the 'why' and his plan to fix it. The day of surgery, he gave my wife his direct number. There was a hiccup post-op—some minor swelling—and his team was on it immediately, day or night. It wasn't just a procedure; it felt like they were with us the whole journey back.
I'd been to three different doctors about this crushing tiredness and shortness of breath. They all said it was just stress or maybe asthma. Dr. Dabral was the first one who actually looked skeptical at those notes. He ordered a specific kind of echo that no one else had. Turns out, I had a rare valve problem that was slowly getting worse. He explained it with a rough sketch on his notepad – showed me exactly what was wrong and how he could fix it. He caught what everyone else missed.
My annual check-up showed a weird rhythm. Dr. Dabral said it was probably nothing serious but worth a closer look with an angiogram. I was nervous, I won't lie. The day of the procedure, he walked in, cracked a small joke about the hospital gown, and that helped. The whole thing was over before I knew it. He came right after to say everything was clear, just a funny blip on the ECG. Felt like a huge weight was off my shoulders for what ended up being a very straightforward day.
Look, Medanta is a massive place. I got lost twice trying to find the cardiology wing, and the parking situation is its own adventure. But once I checked in at Dr. Dabral's clinic, his team just had it together. The nurse, Priya I think, saw I was anxious and talked me through each step before it happened. Even the person who took my blood samples was quick and gentle. The place runs smoothly, which makes a scary visit feel a lot more manageable.
What I remember most is how he talked to my mother. She's 78 and was terrified about her pacemaker. He didn't just talk to me, the son. He pulled his chair up, looked right at her, and explained everything in simple Hindi, without any hurry. He let her ask the same question twice. He wasn't just implanting a device; he was calming a person. That meant more to our family than any technical detail.
My father needed a complex spinal surgery. The waiting room was packed, and we were scared. Dr. Kedia came out himself to explain everything to us in Hindi, drawing on a notepad. He didn't rush. He told us the risks straight, but also the plan. Seeing him take that time when he was clearly busy meant more than any fancy words. Dad is walking now, slowly, but he's walking.
Brain tumor. Two words that shut down everything. Consulted three surgeons; Dr. Kedia was the third. He was different. Quiet, listened more than he talked. When he did speak, it was clear. No sugar-coating, but no unnecessary fear either. The surgery went long—over eight hours. He came out looking tired, but he found us to say it went as hoped. That quiet confidence was what we needed.
After my wife's car accident, the local hospital said her neck injury was inoperable. We came to Medanta as a last try. Dr. Kedia looked at the scans and said, 'We can fix this.' Just like that. He had a direct, no-nonsense way about him that cut through the panic. The parking here is a nightmare, honestly, but he was worth the hassle. She's home, wearing a collar for a while, but she's home. We got our life back.
My 10-year-old son needed brain surgery. I was a mess. Dr. Kedia sat with us and explained it using a model of a brain—he made my son laugh about it. On the day, he gave us updates himself, not through a nurse. When he finally said, 'All done, he's going to be fine,' I cried right there in the hallway. The relief was unbelievable. My boy is back playing cricket, a bit carefully, but he's back. Thank you just doesn't cover it.
My hands were shaking in the waiting room. I'd never seen a cardiologist before, and the thought of something being wrong with my heart had me terrified. Dr. Grewal walked in, and the first thing she did was smile and ask about my family, not just my symptoms. She explained everything about my irregular heartbeat in such a simple way, drawing little diagrams. When she said it was likely just stress and very manageable, I actually cried a little from relief. She didn't rush me out, either. I left feeling like a weight was gone.
Had chest tightness. Went to Medanta. Saw Dr. Hardeep Grewal. She ordered the right tests quickly, no unnecessary delays. Diagnosis was clear: angina. She laid out the treatment plan, medication, and lifestyle changes in a direct way. Follow-up was scheduled before I left the room. The system works if you have a doctor who knows what they're doing. She does. Problem identified, solution given. That's what I needed.
It was my father's second opinion. We were both so worried after the first consultation elsewhere. Dr. Grewal has a very calm way about her. She listened to all our fears without interrupting, and her voice was so gentle when she explained the stent procedure. She took the time to answer my mother's many, many questions. The hospital is big and can feel cold, but in her clinic, we felt cared for. His recovery is going well, and we are so grateful for her kindness.
Wow, what a difference! I'd been dragging myself around for months, thinking I was just out of shape and tired. Dr. Grewal actually listened—really listened—and found a valve issue everyone else missed. Got it fixed last month. I walked up three flights of stairs yesterday without getting winded! I haven't felt this good in years. The whole team at Medanta was great, but she's the one who put the puzzle together. Absolutely brilliant doctor!
I'd been to three different doctors for this weird, fluttering feeling in my chest. They all said it was just anxiety. Dr. Mansi Kaushik actually listened to me describe it, ordered a specific test the others hadn't, and found a tiny electrical pathway causing the problem. It wasn't anxiety at all. She explained it with a simple diagram on a notepad. Finally, an answer.
My annual check-up showed a slightly odd rhythm. Dr. Kaushik said a cardiac ablation was the best fix. I was nervous, sure, but the whole thing felt very straightforward. Went into Medanta in the morning, the procedure itself was quick, and I was home by evening eating dinner. It felt like getting a major car repair done efficiently—no drama, just fixed.
Look, the parking at Medanta is always a bit of a hunt, I won't lie. But once you get inside, it makes sense. For my stress test, the technician was really patient, adjusting the treadmill speed slowly and telling me exactly what was happening. The whole floor was calm and clean, which matters when you're feeling vulnerable. It didn't feel like a factory.
My husband had a scare, and Dr. Kaushik was the one who called me with the initial results. She didn't sugarcoat it, but her voice was so steady and clear. Later, in his room, she sat on the edge of the chair and asked him about his cricket scores before diving into the treatment plan. That small talk first made all the difference—we felt like people, not just a case.