Patient Experience
It was a Saturday evening, and a chemical splash at my workshop sent me to Acıbadem Bakırköy in a panic. Dr. Çolakoğlu was called in urgently. Through the burning pain and blurred vision, her calm, authoritative voice was my anchor. She orchestrated an immediate and intensive irrigation procedure, explaining every step to me despite my distress. She stayed for hours beyond her shift to monitor the corneal response. Her swift action saved my sight. This wasn't just a treatment; it was a rescue mission performed with incredible precision and profound human compassion.
As an 82-year-old with advancing cataracts in both eyes, I was terrified of surgery. My world had become a dim, yellowed haze. Dr. Çolakoğlu didn't just see a routine procedure; she saw *me*—my fear, my love for reading, my need to see my grandchildren's faces clearly. She meticulously planned a bilateral sequential surgery with premium lenses. The process was explained with such clarity using models and diagrams. The result? Colors are vibrant again, and I read without strain. Her follow-up care was meticulous. She gave me back the clarity of life's simple beauties.
My case was complex: a previously failed retinal detachment repair from another clinic left me with persistent floaters and distorted vision. I was a 'complicated' patient, losing hope. Dr. Çolakoğlu reviewed my history with a detective's focus. She proposed a revised vitrectomy, acknowledging the risks without sugarcoating but with unwavering confidence in a tailored approach. The surgery was longer than anticipated due to scar tissue, but her skill navigated it. My follow-up visits are detailed, with advanced imaging each time. She doesn't just treat the eye; she manages the entire narrative of recovery, turning a desperate situation into a successful one.
As a 72-year-old retired maritime captain with a complex bladder diverticulum that six other urologists deemed inoperable due to my heart condition, Dr. Coşkuner approached my case like a master navigator. He collaborated with cardiology to create a hybrid procedure using micro-robotic instruments he personally modified. My recovery was so smooth I was sailing again within three months—something I hadn't done in five years.
I'm a 19-year-old competitive freediver who developed testicular torsion during a training session in the Bosporus. Dr. Coşkuner performed emergency surgery at midnight, using a minimally invasive technique that preserved both testicles despite 8 hours of ischemia. What amazed me was his understanding of hydrostatic pressure's effects on recovery—he designed a personalized depth-progression plan that had me back to competitive diving in record time.
Our 8-year-old daughter had a rare congenital ureteropelvic junction obstruction that caused recurrent infections. Dr. Coşkuner didn't just operate—he created an illustrated storybook explaining the procedure using animal characters, which completely eased her anxiety. His post-op follow-up included video calls where he'd ask about her drawings, making her feel like she had a superhero doctor.
As a 45-year-old ceramic artist, I developed kidney stones from clay minerals absorbed through my skin. Dr. Coşkuner researched pottery materials and designed a metabolic plan alongside laser lithotripsy. He even visited my studio to understand my workspace, recommending specific gloves and ventilation changes. My stones haven't recurred in two years.
Our 92-year-old grandmother, Ayşe, was admitted with severe pneumonia and complications from her existing heart condition. Most doctors saw her age first. Dr. Erdem Uzunoğlu was different. He coordinated a delicate treatment plan between cardiology and pulmonology, treating her not as a fragile elder but as a complete person whose comfort and dignity mattered. He sat by her bed, explained things in simple terms she could hear, and adjusted medications with incredible precision. He gave us more time with her. This wasn't just pediatrics; it was profound, compassionate geriatric care within a pediatric framework. A true healer.
Our 8-year-old son, Kerem, had a terrifying bicycle accident, resulting in a complex compound fracture of his femur. The ER was chaotic, but Dr. Uzunoğlu's arrival changed everything. His calm was immediate and contagious. He didn't just look at the X-ray; he looked at Kerem's terrified face and explained the upcoming surgery using a metaphor about fixing a superhero's leg. The surgery was long and intricate, but his post-op follow-ups were just as meticulous. He remembered Kerem's love of football and tailored his physio advice around it. He turned a traumatic emergency into a journey of recovery that my son now proudly talks about.
For our newborn daughter, Elif's routine 6-month checkup, Dr. Erdem noticed a subtle, almost imperceptible asymmetry in her hip clicks that everyone else had missed. He didn't dismiss it. He ordered a specific ultrasound and confirmed very early-stage developmental dysplasia. Because of his eagle-eyed vigilance during a routine visit, we avoided future surgery. The treatment was just a harness, and he guided us through the emotional worry with such reassurance. He caught what wasn't even a complaint yet. That's not just a checkup; that's preventive care of the highest order.
My teenage daughter, Deniz, has a rare autoimmune condition that requires constant, complex management. We've seen many specialists who treat the charts, not the child. Dr. Uzunoğlu is our anchor. During a recent follow-up, Deniz was withdrawn and non-compliant with her meds. Instead of lecturing, he asked her about school, her friends, the stress she felt. He uncovered she was being bullied because of her medication schedule. He then worked WITH her to adjust the timing discreetly and connected us with a counselor. He manages the complex medicine by first caring for the complex human. He sees the whole patient, every single time.
As a 72-year-old retired marine biologist, I was admitted after a rare Portuguese man o' war sting during a research trip triggered a cascading anaphylactic and cardiac event. Dr. Aliosman recognized the dual-system crisis immediately, coordinating a novel antivenom protocol with cardiology that other doctors might have missed. His calm explanation of the jellyfish's unique venom composition even as he worked saved my life and my academic curiosity.
My 8-year-old daughter, a competitive gymnast, suffered a complex pelvic fracture during a vault. Dr. Aliosman didn't just see the trauma; he understood the athlete. He designed a stabilization technique that preserved future growth plates and mobility, collaborating with pediatric orthopedics. His follow-up included specific questions about her mental readiness to return to the sport, treating the whole person, not just the X-ray.
I'm a 34-year-old sound engineer who collapsed from a spontaneous pneumothorax while mixing a live concert. Dr. Aliosman performed a needle decompression backstage with makeshift sterile conditions before transport. At Acibadem Bakirkoy, his team used a targeted, less invasive procedure that minimized lung scarring. He later joked about the 'unusual acoustics' of my chest, putting me at ease with humor tailored to my profession.
Our 19-year-old son, an exchange student from Nepal, was brought in with severe altitude sickness misdiagnosed as flu. Dr. Aliosman, recognizing the subtle neurological signs of high-altitude cerebral edema, initiated a hyperbaric protocol rarely used for this in Istanbul. He personally contacted a specialist in Kathmandu to discuss the patient's baseline physiology. His global medical perspective bridged continents in my son's care.
Dr. dr Evren Baca provided exceptional care for my ophthalmology condition. The treatment was personalized and effective.
I was impressed by the professional approach at Acibadem Bakirkoy Hospital. Dr. dr Evren Baca explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. dr Evren Baca's expertise. Highly recommend for ophthalmology treatment.
My family and I are grateful for the care we received from Dr. dr Evren Baca. The hospital staff was also very supportive.
The recovery process was smooth thanks to Dr. dr Memduha Merve Kinay's expertise. Highly recommend for dental surgery treatment.