Patient Experience

Patient experience at Acibadem Maslak Hospital – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Breast Surgery, Pediatric Cardiology, Ophthalmology, Gastrointestinal Oncology, Bone Marrow Transplantation, making Acibadem Maslak Hospital a preferred hospital in Istanbul for planned and emergency treatment.
My 87-year-old mother was admitted to...
Jul 22, 2025
Doctor: M.D. Deniz Sebzeçi Hospital: Acibadem Maslak Hospital

My 87-year-old mother was admitted to Acibadem Maslak with severe dehydration and confusion after a heatwave. Dr. Deniz Sebzeçi was the attending physician. What struck me wasn't just her medical expertise—it was how she spoke to my mother. She knelt by the bed, held her hand, and explained everything in simple Turkish, even though my mother was disoriented. She didn't just treat the dehydration; she noticed a slight irregularity in her heartbeat that previous doctors had dismissed as 'age-related.' Dr. Sebzeçi ordered specific tests that revealed a mild electrolyte imbalance affecting her cardiac function. She coordinated with cardiology, adjusted medications with precision, and visited three times daily even when off-duty. My mother calls her 'the doctor who listens with her eyes.' Two months later, at a follow-up, Dr. Sebzeçi remembered small personal details about my mother's garden, asking about her roses. This is holistic care at its finest.

We brought our 4-year-old son to...
Aug 17, 2025
Doctor: M.D. Deniz Sebzeçi Hospital: Acibadem Maslak Hospital

We brought our 4-year-old son to the emergency department at midnight with a terrifying high fever (40.2°C) that wasn't responding to home treatment. As parents, we were panicked. Dr. Sebzeçi, though an internist, was the specialist on call. She had a calm, almost melodic way of speaking that immediately settled our son—and us. She didn't jump to aggressive protocols; instead, she observed him play with a toy she offered, noting his subtle lethargy behind the fussiness. She diagnosed an atypical bacterial infection masquerading as viral. Her explanation was crystal clear: 'Think of it as a clever invader wearing a disguise.' She started targeted antibiotics and monitored him personally for six hours until his fever broke. At discharge, she gave us a hand-drawn diagram of warning signs to watch for. We've since switched our entire family to her care. She treats children not as small adults, but with a unique pediatric-aware internal medicine approach.

My experience was neither emergency nor...
Dec 16, 2025
Doctor: M.D. Deniz Sebzeçi Hospital: Acibadem Maslak Hospital

My experience was neither emergency nor routine—it was a diagnostic odyssey that ended with Dr. Sebzeçi. For 18 months, I had intermittent abdominal pain, fatigue, and brain fog. I saw seven specialists across Istanbul. Tests were 'normal.' I was labeled 'anxious.' Dr. Sebzeçi, during a referral for unrelated blood pressure management, did something radical: she spent 45 minutes taking my history again. She asked about the timing of my symptoms in relation to my menstrual cycle, something no one had done. She connected seemingly disparate dots—the bloating, the joint pain that appeared post-ovulation. She suspected a hormonally-mediated autoimmune crossover and ordered a very specific panel of tests available only at a few labs. The result? A confirmed, rare autoimmune endocrine disorder. She crafted a treatment plan involving subtle immunosuppressive therapy and dietary coordination. She said, 'Your body was whispering; we just needed the right language to hear it.' She turned my frustration into a manageable condition.

As a 52-year-old executive, my routine...
Jul 25, 2025
Doctor: M.D. Deniz Sebzeçi Hospital: Acibadem Maslak Hospital

As a 52-year-old executive, my 'routine checkup' with Dr. Sebzeçi was anything but. I expected the usual blood work and a handshake. Instead, she conducted a two-hour 'health architecture' consultation. She analyzed my sleep patterns from my smartwatch data (which I'd brought), my stress triggers from a brief questionnaire, and even my work travel schedule. She didn't just look at my cholesterol numbers; she correlated them with my business trip frequency. Her intervention was preemptive and personalized: she designed a 'travel resilience protocol' with specific hydration, movement, and sleep guidelines for long-haul flights, and partnered with the hospital's nutritionist to create a meal plan for hotel stays. Six months later, my metabolic markers improved without medication. She practices a futuristic form of internal medicine—predictive, personalized, and participatory. She doesn't wait for disease; she designs health.

As an 82-year-old with significant dental...
Jul 29, 2025
Doctor: Dr. Didem Aktan Hospital: Acibadem Maslak Hospital

As an 82-year-old with significant dental anxiety stemming from childhood experiences, I approached Dr. Didem Aktan with trepidation for a full-mouth rehabilitation. From the moment I entered Acibadem Maslak Hospital, her team treated me with exceptional patience. Dr. Aktan didn't just see teeth—she saw a person. She explained my complex bone grafting and implant plan using a 3D model I could hold, speaking slowly and checking my understanding. During the four-month process, she personally called after each major procedure. The result isn't just functional teeth; it's the ability to eat corn on the cob for the first time in fifteen years and smile in family photos without shame. Her blend of technical mastery and geriatric empathy is extraordinary.

Our 7-year-old son developed a severe...
Oct 04, 2025
Doctor: Dr. Didem Aktan Hospital: Acibadem Maslak Hospital

Our 7-year-old son developed a severe dental abscess that swelled his face overnight. We rushed to Acibadem's emergency department at 3 AM. Dr. Aktan met us there within 20 minutes, still in casual clothes but completely focused. She knelt to our son's eye level, showed him her 'tooth superhero' tools on a tablet animation, and performed the drainage with such gentle precision he didn't cry once. What impressed us most was her follow-up: she video-called two days later to check on him, and sent a personalized 'bravery certificate' to his school. She transformed a traumatic emergency into an empowering experience—he now says he wants to be a dentist 'like Dr. Didem.'

I'm a professional wind instrument musician...
Oct 07, 2025
Doctor: Dr. Didem Aktan Hospital: Acibadem Maslak Hospital

I'm a professional wind instrument musician requiring precise anterior crown work. After three failed attempts elsewhere left me with embouchure issues, I consulted Dr. Aktan for what seemed impossible: crowns that matched both my natural tooth shade under stage lighting AND maintained exact millimeter dimensions for mouthpiece placement. She spent two hours just taking impressions and photographs, then collaborated with a master ceramist in her onsite lab. During the temporary phase, she had me bring my saxophone to appointments to test the fit. The final zirconia crowns are undetectable and, crucially, my high notes have returned. This wasn't dentistry; it was biomechanical artistry tailored to my livelihood.

What began as a routine checkup...
Dec 09, 2025
Doctor: Dr. Didem Aktan Hospital: Acibadem Maslak Hospital

What began as a routine checkup revealed a rare odontogenic keratocyst in my jaw—a diagnosis Dr. Aktan delivered with compassionate clarity. She coordinated a multidisciplinary team including an oral pathologist and maxillofacial surgeon, presenting me with three detailed treatment pathways complete with success rates and recovery timelines. During the enucleation surgery, she used piezoelectric ultrasonic instruments to preserve nerve function, a technique she explained minimizes paresthesia risk. Her postoperative care included nightly WhatsApp check-ins for the first week and customized nutritional guidance for my liquid diet phase. Six months later, my follow-up CBCT shows complete resolution with no nerve damage. She managed a frightening diagnosis with the precision of a surgeon and the heart of a caregiver.

After my paragliding accident left me...
Dec 15, 2025
Doctor: Dr. Dilara Çitoğlu Hospital: Acibadem Maslak Hospital

After my paragliding accident left me with a complex brachial plexus injury, three surgeons told me I'd never regain fine motor control in my right hand. Dr. Çitoğlu approached my case like a puzzle to be solved, not a prognosis to accept. She designed a rehabilitation protocol combining mirror therapy, specialized neuromuscular electrical stimulation, and what she called 'task-oriented shaping'—transforming mundane exercises into challenges. For six months at Acibadem Maslak, she worked with me weekly, adjusting modalities based on millimeter-level improvements I couldn't even perceive. Yesterday, I threaded a needle and tied a fishing fly for the first time in two years. Her specialty isn't just medicine; it's rebuilding futures others have written off.

Our 8-year-old daughter Lara developed severe...
Jul 16, 2025
Doctor: Dr. Dilara Çitoğlu Hospital: Acibadem Maslak Hospital

Our 8-year-old daughter Lara developed severe juvenile idiopathic arthritis that left her knees swollen and her spirit broken. Pediatric rheumatologists managed her medication, but it was Dr. Dilara who gave her back her childhood. Instead of intimidating hospital equipment, she introduced 'games'—balance exercises on colorful foam pads became 'lava crossings,' hydrotherapy sessions turned into mermaid adventures. She spoke directly to Lara, explaining how 'superhero cells' were learning to behave. She even coordinated with Lara's school PE teacher to create safe activities. The transformation wasn't just physical; the child who once refused to leave her bed now plans to join a swim team. Dr. Çitoğlu treats the whole child, not just the joints.

As a 72-year-old retired carpenter with...
Aug 11, 2025
Doctor: Dr. Dilara Çitoğlu Hospital: Acibadem Maslak Hospital

As a 72-year-old retired carpenter with spinal stenosis and failed back surgery syndrome, I arrived at Acibadem Maslak using a walker, drowning in painkillers. Dr. Çitoğlu's first act was to reduce my medication, saying 'We need to hear what your body is really telling us.' Her approach was startlingly holistic: she examined my old tool belt, then designed a posture correction program mimicking my former work movements. She combined precise epidural injections with a revolutionary (to me) regimen of aquatic Ai Chi and land-based stabilization exercises. She didn't just treat my spine; she rehabilitated my identity. Nine months later, I'm building a birdhouse in my shed, pain-free without opioids. She gave me back my workshop and my dignity.

What began as routine postpartum back...
Aug 28, 2025
Doctor: Dr. Dilara Çitoğlu Hospital: Acibadem Maslak Hospital

What began as routine postpartum back pain after my twin pregnancy escalated into debilitating sacroiliac joint dysfunction. I was told it was 'normal' for new mothers. Dr. Çitoğlu immediately identified a severe pelvic floor muscle imbalance compounded by diastasis recti—a complete system failure. Her rehabilitation strategy was architectural: she rebuilt my core from the inside out, starting with diaphragmatic breathing retraining before progressing to a single leg lift. She collaborated with a pelvic floor physiotherapist she personally recommended. Her follow-ups were meticulous, using ultrasound imaging to show me the actual closure of my abdominal separation. She treated me not as a 'case' but as a person whose body had performed a miracle and needed expert restoration to care for her children. I now carry both twins without pain.

Our 14-year-old competitive gymnast, Elif, developed...
Nov 25, 2025
Doctor: Dr. Dilek Çoban Hospital: Acibadem Maslak Hospital

Our 14-year-old competitive gymnast, Elif, developed a mysterious rhythmic tremor in her hands that appeared only during complex routines. Multiple specialists dismissed it as performance anxiety. Dr. Çoban, observing a video of Elif's routine, suspected a rare neurological feedback loop exacerbated by growth spurts. She coordinated with a pediatric neurologist and a sports physiotherapist to design a unique retraining protocol. Within six months, Elif not only regained her precision but also qualified for the national junior championships, her tremor completely resolved through targeted neural re-education.

When our 3-day-old newborn, Arda, was...
Aug 13, 2025
Doctor: Dr. Dilek Çoban Hospital: Acibadem Maslak Hospital

When our 3-day-old newborn, Arda, was transferred to Acibadem Maslak with severe jaundice and an unusual lethargy, we were terrified. Dr. Çoban identified subtle signs pointing beyond standard newborn jaundice. She ordered a specific metabolic panel that revealed a rare, treatable urea cycle disorder. Her swift intervention with a precise dietary regimen and medication prevented any neurological damage. Today, Arda is a thriving, curious 2-year-old, and we credit Dr. Çoban for seeing the critical details in those first fragile days.

As expatriates from Norway, we were...
Nov 06, 2025
Doctor: Dr. Dilek Çoban Hospital: Acibadem Maslak Hospital

As expatriates from Norway, we were anxious about finding care for our 8-year-old son, Lukas, who has a complex congenital heart condition. He needed a routine dental procedure, but his cardiology team back home was unavailable. Dr. Çoban didn't just approve the procedure; she personally liaised with a pediatric cardiologist at Acibadem, reviewed his original Norwegian medical records, and designed a hyper-vigilant pre- and post-op monitoring plan specific to his anatomy. The procedure went flawlessly, and her meticulous, collaborative approach gave us immense confidence in Turkish healthcare.

Our 16-year-old daughter, Mina, was a...
Nov 13, 2025
Doctor: Dr. Dilek Çoban Hospital: Acibadem Maslak Hospital

Our 16-year-old daughter, Mina, was a straight-A student who began suffering from crippling, unexplained abdominal pain before exams. After numerous inconclusive gastroenterology tests, Dr. Çoban took a different tack. She spent an hour talking with Mina about school pressure, social media, and sleep habits. Dr. Çoban diagnosed a severe somatic stress response, bypassing the gut and focusing on the mind-gut axis. She introduced a structured mindfulness and breathing routine alongside mild dietary adjustments. The pain vanished, and Mina learned lifelong coping skills for stress management.

My 4-year-old son, Leo, developed a...
Oct 08, 2025
Doctor: Prof. M.D. Dilek Güven Hospital: Acibadem Maslak Hospital

My 4-year-old son, Leo, developed a sudden, intense fear of light and was constantly rubbing his eyes. We were terrified it could be something serious. Dr. Dilek Güven was a miracle worker. She didn't just examine him; she turned it into a game with her animated light pen, calling it a 'space laser.' Her patience was infinite. She diagnosed him with a rare form of pediatric uveitis. Her treatment plan was gentle but effective, and she coordinated with a pediatric rheumatologist at Acibadem Maslak. Leo now calls her 'the eye fairy.' Her ability to connect with a frightened child while delivering world-class care is something I've never seen before.

As a 78-year-old retired watchmaker, my...
Oct 17, 2025
Doctor: Prof. M.D. Dilek Güven Hospital: Acibadem Maslak Hospital

As a 78-year-old retired watchmaker, my precise vision was my life. When cataracts and advancing glaucoma threatened to steal the last of my detailed sight, I was resigned to a blurry future. Dr. Güven proposed a combined, highly complex microsurgery she called a 'precision restoration.' She explained the overlapping risks of both conditions in a way that made sense, using diagrams of clock mechanics as an analogy. The surgery at Acibadem Maslak was flawless. At my follow-up, when she showed me the eye chart, I could read the bottom line. I didn't just get my vision back; I got back the ability to see the tiny gears of my hobby. Her technical mastery is matched only by her profound understanding of what vision means to a person's identity.

It was a Saturday evening, and...
Nov 04, 2025
Doctor: Prof. M.D. Dilek Güven Hospital: Acibadem Maslak Hospital

It was a Saturday evening, and a chemical splash from a cleaning product got under my safety glasses. The pain was excruciating. The ER at Acibadem Maslak called Dr. Güven, who arrived within 20 minutes, still in casual clothes. Her calm urgency was immediately reassuring. She performed an emergency corneal irrigation and debridement right then, explaining every step despite my panic. 'We are saving the canvas,' she said. Her follow-up protocol was meticulous—daily visits initially to monitor for scarring. She saved my cornea from significant damage. This wasn't a routine checkup; it was a rescue mission, and Dr. Güven was the unflappable commander who preserved my sight.

Dr. dr Onur Tunali provided exceptional...
Sep 23, 2025
Doctor: Assoc. Prof. M.D. Onur Tunali Hospital: Acibadem Maslak Hospital

Dr. dr Onur Tunali provided exceptional care for my orthopedics condition. The treatment was personalized and effective.

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VO-284, Eldeco Centre 110017