Patient Experience

Patient experience at Lilavati Hospital – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Neurosurgery, Medical Oncology, General Surgery, Gynecologic Oncology, Dental Surgery, making Lilavati Hospital a preferred hospital in Mumbai for planned and emergency treatment.
I'd been to a couple of...
Jan 08, 2026
Doctor: Dr. Pranav Agrawal Hospital: Lilavati Hospital

I'd been to a couple of doctors for this nagging fatigue and stomach issue, and everyone just said it was stress. Dr. Agrawal was different. He actually sat and listened to the whole, messy story, asked questions about things no one else had. He ordered a specific test the others hadn't thought of. Turns out it was a tricky thyroid thing masquerading as something else. He explained it all on a notepad, drawing little diagrams. Finally, an answer that made sense.

Had to get a small cyst...
Nov 08, 2025
Doctor: Dr. Pranav Agrawal Hospital: Lilavati Hospital

Had to get a small cyst removed. Honestly, I was more worried about the hospital process than the procedure itself. But with Dr. Agrawal, it was just... straightforward. He told me exactly what would happen, how long it would take, and what the scar might look like. No sugar-coating, which I appreciated. In and out the same day, and the whole thing was as simple as he said it would be. Sometimes, boring is good.

Look, the parking at Lilavati is...
Nov 28, 2025
Doctor: Dr. Pranav Agrawal Hospital: Lilavati Hospital

Look, the parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it makes a difference. The place is calm, and the staff at the front desk actually smiled and helped me find my way. The nurse who took my vitals was chatting with me about the rain to keep my mind off things. It sounds small, but when you're feeling rough, those little human moments matter. Dr. Agrawal's clinic runs like a well-oiled machine because of them.

What stuck with me was how...
Aug 27, 2025
Doctor: Dr. Pranav Agrawal Hospital: Lilavati Hospital

What stuck with me was how Dr. Agrawal talks to you. I was really nervous about some test results, and he could tell. Instead of just reading them out, he wheeled his stool closer, made sure I was looking at him, and said, 'Okay, let's go through this together.' He didn't rush. He asked if I understood, and waited for my questions. He felt like a partner, not just an authority figure. That kind of respect is rare.

I'd been to three different doctors...
Sep 11, 2025
Doctor: Dr. Pranjal S.Kodkani Hospital: Lilavati Hospital

I'd been to three different doctors for this nagging abdominal pain and fatigue. Everyone said it was stress. Dr. Kodkani was the first one who actually sat and listened, really listened, to the whole timeline. He ordered a specific set of tests the others hadn't thought of. Turns out it was a tricky gallbladder issue that wasn't showing up on the standard scans. He explained it in a way that finally made sense. I'm scheduled for surgery now, but honestly, just having a real answer is a huge relief.

Had to get a small cyst...
Nov 26, 2025
Doctor: Dr. Pranjal S.Kodkani Hospital: Lilavati Hospital

Had to get a small cyst removed from my back. Honestly, I was nervous at first, but the whole thing was so straightforward. Dr. Kodkani walked me through each step in the clinic, and the procedure itself was quicker than I expected. A bit of local anesthesia, a few minutes of work, and it was done. The follow-up was just a simple check to remove the stitches. No drama, no fuss, just exactly what I needed.

Look, the parking at Lilavati is...
Dec 11, 2025
Doctor: Dr. Pranjal S.Kodkani Hospital: Lilavati Hospital

Look, the parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it's a different story. The front desk people knew exactly where to send me. The nurse who took my vitals was really kind and cracked a joke about the Mumbai heat while she did it. The whole place just feels calm and clean, which matters a lot when you're not feeling great. It made the wait for my appointment much easier.

What I remember most is how...
Dec 21, 2025
Doctor: Dr. Pranjal S.Kodkani Hospital: Lilavati Hospital

What I remember most is how he talked to my mother. She's elderly and was very scared about some new medication. Dr. Kodkani didn't just talk to me; he turned his chair, looked right at her, and explained everything in simple, clear terms without being patronizing. He asked her if she had questions, and actually waited for her answer. You don't see that much anymore. That patience meant the world to us.

Had my gallbladder out with Dr....
Jan 11, 2026
Doctor: Dr. Premik Nagad Hospital: Lilavati Hospital

Had my gallbladder out with Dr. Nagad. The surgery itself went fine, but honestly, I was scared about the pain after. He was really clear about what to expect and checked in on me a lot. The nurses followed his pain plan exactly, so I never felt like I was just left to deal with it. It made the whole recovery at home way less stressful.

My 8-year-old, Rohan, had a bad...
Nov 26, 2025
Doctor: Dr. Premik Nagad Hospital: Lilavati Hospital

My 8-year-old, Rohan, had a bad stomach bug that just wouldn't let up. We were so worried. Dr. Nagad at Lilavati saw him. He didn't just talk to us; he got down on Rohan's level, explained things in a way a kid could understand, and was so gentle during the exam. He called us the next day to see how Rohan was doing. That extra call meant the world. My son isn't scared of doctors anymore.

Needed a general check-up and got...
Sep 05, 2025
Doctor: Dr. Premik Nagad Hospital: Lilavati Hospital

Needed a general check-up and got referred to Dr. Nagad. Parking at Lilavati was a nightmare, fair warning. But the doc was good. Listened, didn't rush, explained my bloodwork without making it confusing. Fixed up a prescription for my acid reflux that actually works. Straight to the point, which I like.

I'd been putting off seeing someone...
Nov 11, 2025
Doctor: Dr. Premik Nagad Hospital: Lilavati Hospital

I'd been putting off seeing someone about this nagging fatigue for months. Finally booked with Dr. Nagad. The first visit, he spent nearly 45 minutes just asking questionsnot just about the fatigue, but my sleep, work stress, everything. He remembered small details I'd mentioned weeks later. It wasn't one big thing; it was how he connected the dots between my stress at work, my poor diet, and the tiredness. He laid out a simple plan, not just pills. I'm not 100% yet, but I feel heard, and for the first time, I think I'm on the right track.

I'd been to a couple of...
Sep 26, 2025
Doctor: Dr. Priyank Patel Hospital: Lilavati Hospital

I'd been to a couple of doctors for this nagging fatigue and stomach thing, and everyone just said it was stress. Dr. Patel actually listened to the whole weird timeline, asked questions no one else had. He ordered a specific test I'd never heard of, and it turned out to be a tricky thyroid issue, not just in my head. He explained it all with a diagram on his notepadmade it simple. Felt like someone finally put the puzzle together.

Had to get a small cyst...
Sep 15, 2025
Doctor: Dr. Priyank Patel Hospital: Lilavati Hospital

Had to get a small cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Patel's team had it down to a routine. In and out the same morning. The whole thing was so straightforward it was almost boring, which is exactly what you want. He checked in afterwards, cracked a small joke about my bandage, and that was that. No drama, just good care.

My son, 8 years old, was...
Sep 25, 2025
Doctor: Dr. Priyank Patel Hospital: Lilavati Hospital

My son, 8 years old, was terrified of doctors. Dr. Patel didn't just talk to me; he got down on his haunches and spoke directly to him, asked about his school, his favorite cartoon. By the end of the visit, my kid was showing him a toy from his pocket. He has this calm way of just being with you, not at you. It's not an act, you can tell. That kind of patience is rare.

What stuck with me was how...
Sep 21, 2025
Doctor: Dr. Ritesh Nazareth Hospital: Lilavati Hospital

What stuck with me was how Dr. Nazareth talked to my elderly father. He didn't just talk to me. He sat down, made direct eye contact with him, and explained the medication changes in a way dad could grasp, without being patronizing. He has a quiet, patient way about him that just puts you at ease. You don't feel rushed.

I've been seeing Dr. Verma for...
Nov 07, 2025
Doctor: Dr. Raghuprasad Verma Hospital: Lilavati Hospital

I've been seeing Dr. Verma for my diabetes and blood pressure for over a decade now, since before he was at Lilavati. That says it all, really. You don't stick with a doctor that long unless they get it right. He remembers my history, doesn't rush me, and his advice has been steady and sensible. No flashy fixes, just good, consistent care that keeps me on track. In a city where doctors change hospitals like shirts, that reliability is everything.

My 82-year-old father was admitted under...
Oct 18, 2025
Doctor: Dr. Raghuprasad Verma Hospital: Lilavati Hospital

My 82-year-old father was admitted under Dr. Verma last month. Honestly, we were all scared. But Dr. Verma did something rarehe talked to *us*, the family, clearly and without sugar-coating. He explained what each medicine was for and what to watch for at home. He gave us his direct number for follow-ups and actually answered when we called, even on a Sunday. He treated my dad with real kindness, but he also treated us like we were part of the team. That made a hard situation bearable.

Had a bad stomach thing that...
Aug 25, 2025
Doctor: Dr. Raghuprasad Verma Hospital: Lilavati Hospital

Had a bad stomach thing that wouldn't quit. Went to Dr. Verma at Lilavati. He listened, asked the right questions, sorted the meds. Fixed me up in a few days. Straightforward guy, knows his stuff. Parking at the hospital is a nightmare, though.

It started with just feeling run-down...
Nov 29, 2025
Doctor: Dr. Raghuprasad Verma Hospital: Lilavati Hospital

It started with just feeling run-down all the time. I went to Dr. Verma, expecting the usual five-minute consult. He spent a good twenty minutes just asking questionsabout my sleep, my work stress, everything. He noticed I'd mentioned offhand that I'd skipped my usual walks. He connected dots I didn't even see. Ordered some tests, sure, but his first advice was about managing my schedule and getting back to those walks. It wasn't just about pills. I was a bit nervous at first, thinking it was something serious, but his calm way of working through it put me at ease. Turned out to be a mix of things, and his plan to tackle it felt really balanced. You feel like he's solving a puzzle with you, not just writing a prescription.

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VO-284, Eldeco Centre 110017