Patient Experience
Our 8-year-old son was so scared. Dr. Anup was the first doctor who actually got down on his knees to talk to him, eye-to-eye. He explained the kidney procedure to us in simple terms, drawing pictures. The night before surgery, he came by just to check on our boy, not because he had to. We cried from relief. The hospital food was awful, but we didn't care.
Look, I was terrified of dialysis forever. Saw Dr. Anup for a consult. He laid out the transplant option straight—risks, benefits, the whole deal. No sugarcoating. Surgery went smooth, recovery was rough but expected. He’s a no-BS kind of doctor. You’ll wait a bit for appointments, but he gives you his full attention when he’s in the room.
I’d been on the waitlist for two years when I got the call. The whole process at Nanavati Max felt like a well-oiled machine, but Dr. Anup made it personal. I remember being wheeled into the OR, cold and nervous. He put a hand on my shoulder and said, ‘We’re ready when you are.’ That small gesture meant everything. The follow-up has been rigorous—lots of blood tests, some waiting around—but he remembers the smallest details from my file. It feels like he’s in it with you for the long haul.
Had a persistent sinus issue for months. My schedule is packed, so I needed someone who wouldn't waste my time. Dr. Amol at Nanavati got straight to it. Explained the scan clearly, laid out a treatment plan that actually worked. No fluff, just effective care. Back to full capacity now.
I was really worried about my child's recurring ear infections. The hospital was busy, but once we saw Dr. Amol, he was so calm and patient. He listened to all my concerns, never rushed us. His gentle manner made my little one feel safe. The procedure went smoothly, and we've had no problems since.
After years of snoring and terrible sleep, I finally saw Dr. Amol. I was skeptical anything could help. He diagnosed a deviated septum I never knew about. The surgery was straightforward, and the difference is incredible. I sleep through the night now. My whole family is happier because I'm not exhausted anymore.
The vertigo was terrifying—couldn't drive or work. Went to Nanavati Max, a bit nervous. Dr. Amol figured out it was a crystal issue in my ear. Did that repositioning maneuver right in the clinic. Felt silly during it, but it worked almost immediately. Such a simple fix for something that was ruining my life. So grateful.
My dad was really anxious about his sinus surgery at Nanavati. Dr. Jaini was great. She didn't just talk to him, she pulled me and my sister aside after the consultation and explained everything again in simple terms, answering all our 'what if' questions. It made us all feel like we were in good hands. The surgery went smoothly and she called me herself the next day to give an update.
Our 5-year-old had constant ear infections and we were just exhausted. Dr. Jaini was so patient with him. She got down to his level, showed him the little camera, and let him hold the otoscope (the ear light thing). He wasn't scared at all. She didn't rush us, listened to all our worries, and explained the treatment plan for his adenoids clearly. We had to wait a bit past our appointment time, but it was worth it because she gave us her full attention. He's been so much better since.
Had a stubborn throat issue for months. Saw Dr. Jaini. She figured it out, prescribed meds, and it cleared up. Straightforward and effective. Would recommend.
I've had tinnitus for years—this ringing in my ears that just wouldn't quit. I'd seen a couple of doctors who basically shrugged. Booking with Dr. Jaini was a hassle (parking at Nanavati is always full), but I went anyway. She spent nearly an hour with me, not just listening to the symptoms but asking about my job (I work in a noisy factory), my sleep, everything. She mapped out a whole management plan, not just a pill. It's not a magic cure, but for the first time, I feel like someone actually understood the problem and is helping me manage it. The difference is night and day.
I'd been to three other dermatologists about this persistent rash on my hands. Everyone said it was just eczema. Dr. Raina actually sat and asked about my job as a potter, the clays I use. She pieced it together – it was a specific contact allergy from a mineral in my materials. She figured it out because she listened to the whole story, not just looked at my skin. Changed my work setup and it cleared up in weeks.
Had a suspicious mole on my back I'd been putting off. The whole thing at Nanavati was surprisingly straightforward. Got there, parking was a bit of a hunt, but once inside it was calm. The biopsy itself? Honestly, it was quicker than my dentist appointment. Dr. Raina explained each step as she did it, and I was out before I knew it. Results came back clean, which was a huge relief.
What stood out to me was how the whole team worked together. The receptionist remembered my name when I called with a question. The nurse who assisted Dr. Raina was really gentle and cracked a small joke that settled my nerves. The clinic itself felt clean and quiet, not chaotic. It made a stressful visit for a skin condition feel manageable.
I was really anxious about starting treatment for my acne scarring. Felt self-conscious even talking about it. Dr. Raina didn't rush me. She showed me pictures of realistic outcomes, not just the best-case scenarios, and talked me through the pros and cons of each option. She never made me feel vain for caring about it. Felt like I had a real partner in the process.
Our 8-year-old son was diagnosed with aplastic anemia, and we were terrified. The whole process at Nanavati was overwhelming, but Dr. Pradeep was the calm in our storm. He didn't just talk to us; he knelt down to explain things to our son in a way he could understand, using silly drawings. The transplant was scary, but Dr. Pradeep checked on him personally, even late at night. Seeing our boy's blood counts finally start to climb felt like a miracle, and we owe that to Dr. Pradeep's team.
My brother was the patient, but Dr. Pradeep treated our whole family. He was the only doctor who took the time to call me directly after each major step, even when I couldn't be at the hospital. He never sugar-coated things, but he always explained what was happening and what came next in a way we could grasp. That honesty and his willingness to keep us in the loop made a horrible situation feel manageable. We felt like we had a real partner in his care.
Had my BMT with Dr. Pradeep. He’s direct, tells you how it is. No fluff. The hospital parking is a nightmare, but his team knows their stuff. I’m doing well now.
I’ll be honest, I walked into Nanavati Max a complete wreck. The BMT waiting area was packed, and I had to wait a bit past my appointment time, which just made my anxiety worse. When Dr. Pradeep came in, he didn't rush. He looked at my file, then at me, and his first question was, 'What are you most scared of?' That changed everything. Through the whole grueling process—the chemo, the isolation, the days I felt like giving up—he remembered that fear and addressed it. He’d pop in on rounds and say, 'See? Your counts are moving. That fear we talked about? It’s getting smaller too.' It wasn't just medical care; it felt like he was treating me, the person stuck in the bed. A year later, I’m back at work, and that chapter feels surreal, but I remember his approach more than anything.
I've been under Dr. Nagraj's care for over two years now for my follow-ups. You get to know a doctor's real character when you see them month after month. He never rushes, even when he's clearly busy. He remembers the small things—asks about my garden, remembers my daughter's exams. The treatment plan we started with at Nanavati was solid, but it's this consistency that's made living with this manageable. I trust him because he's shown up, every single time.