Patient Experience

Patient experience at Burjeel Medical City Abu Dhabi – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Spine Surgery, Neurosurgery, Aesthetic and Reconstructive Surgery, Medical Oncology, Renal Transplantation, making Burjeel Medical City Abu Dhabi a preferred hospital in abu dhabi for planned and emergency treatment.
Had a persistent stomach issue for...
Dec 15, 2025
Doctor: Dr. Safna Arshad Hospital: Burjeel Medical City Abu Dhabi

Had a persistent stomach issue for weeks. Booked an appointment with Dr. Safna Arshad online. The clinic at Burjeel was busy, but her team was organized. She listened, asked clear questions, and ordered the right tests. Got a straightforward diagnosis and a treatment plan that worked. No fuss, just effective care. Exactly what I needed. (Patient of Dr. Safna)

I was quite nervous about some...
Jan 20, 2026
Doctor: Dr. Safna Arshad Hospital: Burjeel Medical City Abu Dhabi

I was quite nervous about some general health checks. Dr. Arshad has a very calm way about her. She explained everything in simple terms and never made me feel rushed. The hospital is large, but her consultation room felt quiet. She took the time to answer all my worries. I left feeling much more at ease. (Patient of Dr. Safna)

After moving to Abu Dhabi, I...
Jan 21, 2026
Doctor: Dr. Safna Arshad Hospital: Burjeel Medical City Abu Dhabi

After moving to Abu Dhabi, I needed a new GP. A colleague recommended Dr. Arshad. So glad they did! She’s thorough and has a great memory for details from past visits. Fixed a recurring problem my old doctor never quite got right. The follow-up from her team is also very good. Highly recommend her. (Patient of Dr. Safna)

Went in for what I thought...
Nov 02, 2025
Doctor: Dr. Safna Arshad Hospital: Burjeel Medical City Abu Dhabi

Went in for what I thought was a minor thing. Dr. Arshad picked up on a detail I’d missed and suggested a precautionary check. It turned out to be important to catch it early. I’m so relieved she was so attentive. The process at Burjeel Medical City was smooth, and she made a potentially stressful situation manageable. Thank you. (Patient of Dr. Safna)

Had my gallbladder out last week....
Sep 15, 2025
Doctor: Dr. Sahla Kallada Hospital: Burjeel Medical City Abu Dhabi

Had my gallbladder out last week. The surgery itself is a blur, but I remember Dr. Sahla being really clear about what to expect after. The pain plan she set up actually worked—I wasn't just knocked out, I was comfortable enough to start moving around by day two. Follow-up was good, she called to check in. Still sore, but feeling more human each day. (Patient of Dr. Sahla)

I was so nervous going in,...
Jan 18, 2026
Doctor: Dr. Sahla Kallada Hospital: Burjeel Medical City Abu Dhabi

I was so nervous going in, first time seeing a doctor here. Dr. Sahla just had a calm way about her that put me at ease right away. She didn't rush, explained everything in simple terms, and actually listened to all my (probably silly) worries. Walked out feeling a lot lighter than when I walked in. Big relief. (Patient of Dr. Sahla)

Saw Dr. Sahla for a persistent...
Jan 09, 2026
Doctor: Dr. Sahla Kallada Hospital: Burjeel Medical City Abu Dhabi

Saw Dr. Sahla for a persistent cough. Quick, direct, got to the point. Prescription helped clear it up in a few days. Parking at Burjeel was a nightmare though. (Patient of Dr. Sahla)

I'd been feeling run-down for months,...
Dec 27, 2025
Doctor: Dr. Sahla Kallada Hospital: Burjeel Medical City Abu Dhabi

I'd been feeling run-down for months, just off. My wife finally made me book an appointment. I saw Dr. Sahla at Burjeel Medical City. She spent a solid 30 minutes just asking questions, piecing things together from my work stress to my sleep habits. Ordered a few specific blood tests I hadn't had before. Turns out it was a vitamin deficiency and borderline thyroid thing. She laid out a simple plan: supplements, diet tweaks, and a follow-up in 8 weeks. It wasn't some dramatic fix, but having a clear explanation and a path forward made all the difference. I'm starting to get my energy back. (Patient of Dr. Sahla)

My 8-year-old son had been complaining...
Dec 27, 2025
Doctor: Dr. Sahsad Aboobacker Hospital: Burjeel Medical City Abu Dhabi

My 8-year-old son had been complaining of stomach pains for weeks, and our regular pediatrician couldn't figure it out. I was a wreck. Dr. Sahsad at Burjeel was the first one to really listen—not just to me, but to my son. He got down on his level, asked him to point to the exact spot, and explained everything in a way a kid could understand. He ordered one specific scan that finally showed the issue. The relief I felt when we had a clear plan... I cried in the parking lot. He treated my child like a person, not just a chart. (Patient of Dr. Sahsad)

Had a persistent cough that wouldn't...
Dec 29, 2025
Doctor: Dr. Sahsad Aboobacker Hospital: Burjeel Medical City Abu Dhabi

Had a persistent cough that wouldn't quit, and as a project manager with back-to-back deadlines, I didn't have time for endless appointments. Found Dr. Sahsad Aboobacker at Burjeel Medical City. Got in, he diagnosed it as a post-viral thing quickly, prescribed a straightforward treatment. It worked. No fuss, efficient, solved the problem. Exactly what I needed. (Patient of Dr. Sahsad)

Look, I hate going to the...
Nov 20, 2025
Doctor: Dr. Sahsad Aboobacker Hospital: Burjeel Medical City Abu Dhabi

Look, I hate going to the doctor. But I felt awful. Saw Dr. Aboobacker. He was straight with me—told me it was a bad sinus infection, gave me the meds I needed. Felt better in a couple days. Parking at Burjeel was a nightmare though, fair warning. (Patient of Dr. Sahsad)

I went to see Dr. Aboobacker...
Jan 11, 2026
Doctor: Dr. Sahsad Aboobacker Hospital: Burjeel Medical City Abu Dhabi

I went to see Dr. Aboobacker for what I thought was just heartburn. It was bad enough that my wife finally made the appointment. He asked a ton of questions while I was there, not just about my chest but my sleep, my stress at work, even what I ate for breakfast. I remember thinking, 'Where is this going?' He had a hunch it might be related to something else and suggested a few checks. Turns out, it was linked to a medication I was on for something totally different. He coordinated with my other doctor to adjust it. The whole thing took a few weeks to sort out, but he followed up himself with a call to see how the new dosage was working. It wasn't a miracle cure, but it was someone actually connecting the dots when I couldn't. (Patient of Dr. Sahsad)

My son, Omar, had a fever...
Dec 25, 2025
Doctor: Dr. Salah Elashmawy Hospital: Burjeel Medical City Abu Dhabi

My son, Omar, had a fever that just wouldn't break for days. I was so scared. Dr. Salah saw us at Burjeel and was so calm. He explained everything to me in simple terms, not just medical jargon, and even showed me the chart. He took time to talk to Omar, who was 8 and terrified, and made him laugh. We left with a clear plan, and Omar bounced back in two days. That kind of care for a worried mom and a sick kid means everything. (Patient of Dr. Salah)

Had my gallbladder out last week....
Jan 12, 2026
Doctor: Dr. Salah Elashmawy Hospital: Burjeel Medical City Abu Dhabi

Had my gallbladder out last week. The surgery itself is a blur, but the recovery is what sticks with me. Dr. Elashmawy checked on me every morning, even on the weekend. He was really direct about what pain to expect and what was a red flag. His instructions for managing the discomfort at home were specific and actually worked—none of that 'just take the pills' stuff. I felt prepared, not just sent out the door. (Patient of Dr. Salah)

Saw Dr. Salah for a stubborn...
Sep 28, 2025
Doctor: Dr. Salah Elashmawy Hospital: Burjeel Medical City Abu Dhabi

Saw Dr. Salah for a stubborn sinus thing. Parking at the medical city was a nightmare, FYI. But the doc was great. Quick to diagnose, gave me a script that actually worked, and didn't drag out the appointment. No nonsense. Fixed me up. (Patient of Dr. Salah)

I'd been putting off seeing anyone...
Dec 18, 2025
Doctor: Dr. Salah Elashmawy Hospital: Burjeel Medical City Abu Dhabi

I'd been putting off seeing anyone about this nagging pain in my side for months. Finally booked with Dr. Elashmawy. The clinic was running a bit behind that day, but when he came in, he just had this way of listening. He asked questions about my job, my stress levels—things I didn't think were related. Turns out, it was mostly muscular, tied to how I was sitting at my desk. He didn't just hand me a prescription; he drew a little diagram of stretches on the clinic notepad. It was such a simple fix, but he took the time to find the root cause. Felt like he actually solved the puzzle. (Patient of Dr. Salah)

I'd been to a few doctors...
Nov 21, 2025
Doctor: Dr. Salam Kashmoola Hospital: Burjeel Medical City Abu Dhabi

I'd been to a few doctors about this weird fatigue and stomach pain. Everyone said it was stress. Dr. Kashmoola actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was something pretty rare with my thyroid. He explained it all with a diagram on his notepad—made it simple. I'm on treatment now and finally feel like myself. It was a relief to have someone really dig for an answer. (Patient of Dr. Salam)

Had to get a minor cyst...
Sep 04, 2025
Doctor: Dr. Salam Kashmoola Hospital: Burjeel Medical City Abu Dhabi

Had to get a minor cyst removed. Honestly, I was nervous at first, but the whole thing was so straightforward. Dr. Kashmoola walked me through each step before he did it, which calmed me down. The procedure itself was quick, hardly felt a thing. In and out of Burjeel in a couple of hours. Sometimes simple things are done badly, but this was just... efficient and calm. (Patient of Dr. Salam)

The clinic at Burjeel is really...
Sep 18, 2025
Doctor: Dr. Salam Kashmoola Hospital: Burjeel Medical City Abu Dhabi

The clinic at Burjeel is really bright and clean, which helps when you're feeling anxious. But what stood out was the team. The nurse who took my blood was fantastic—she saw I was jittery and just chatted about her dog until it was over. Even the receptionist remembered my name when I came back for results. It felt like people there actually look at you, not just your file. (Patient of Dr. Salam)

My kid was really sick, and...
Oct 03, 2025
Doctor: Dr. Salam Kashmoola Hospital: Burjeel Medical City Abu Dhabi

My kid was really sick, and Dr. Kashmoola had this great way with her. He didn't just talk to me; he got down on her level, showed her the stethoscope, let her listen to her own heartbeat. He has a quiet, patient way of talking that just puts you at ease. You can tell he's not in a rush to get to the next room. That kind of calm is everything when you're worried. (Patient of Dr. Salam)

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VO-284, Eldeco Centre 110017