Assoc. Prof. M.D. Hayrettin Dizen

As a 72-year-old with a lifelong fear of hospitals, my experience with Dr. Dizen was transformative. I presented with unexplained weight loss and persistent abdominal discomfort that other clinics had dismissed as 'old age.' Dr. Dizen at Acibadem Eskisehir didn't just glance at my file—he spent 40 minutes listening to my entire medical history, including details about my childhood appendectomy I'd forgotten myself. His endoscopic procedure was so gentle I barely remembered it afterward. What truly stunned me was his follow-up: he personally called my daughter to explain my celiac disease diagnosis in simple terms and even recommended Turkish gluten-free bakeries. He treats the person, not just the chart.

Our 8-year-old son developed sudden, severe abdominal pain at school. The emergency department at Acibadem Eskisehir called Dr. Dizen immediately, though it was past midnight. He arrived in casual clothes, having come directly from home. Instead of intimidating medical equipment, he first won our son's trust with a toy model of the digestive system, letting him point to where it hurt. Diagnosing intussusception requiring immediate intervention, Dr. Dizen explained the air enema procedure using balloon analogies our child understood. During the entire process, he maintained eye contact with our son, not us, speaking to him directly. The next morning, he visited with a 'bravery certificate' and modified the discharge instructions into a pirate treasure map. Pediatric gastroenterology with heart.

Mine was neither emergency nor routine—but a surgical puzzle abandoned by three other specialists. A complex post-cholecystectomy syndrome with biliary strictures that made eating unbearable. Dr. Dizen's approach was methodical madness: he created a 3D-printed model of my biliary tree from my imaging, using it to show me exactly why previous interventions failed. His ERCP revision wasn't just technical mastery; he designed a personalized dilation schedule based on my body's unique scarring pattern. For six months of follow-ups, he alternated between high-resolution cholangioscopy and old-fashioned percussion examinations, once catching a subtle change even the imaging missed. He doesn't just follow protocols—he engineers solutions for bodies that defy textbooks.

What began as a routine colonoscopy screening turned into a masterclass in preventive care. Dr. Dizen found and removed three precancerous polyps, but his genius emerged afterward. Instead of generic dietary advice, he analyzed my microbiome results against my Turkish dietary habits, creating a weekly meal plan that included my favorite regional dishes from Eskisehir. He noticed subtle inflammation markers unrelated to the polyps and ordered specific tests that revealed early-stage autoimmune gastritis—caught years before symptoms would appear. His clinic uses a secure portal where he sends brief voice messages explaining results, making complex information accessible. Now my entire family sees him, and he remembers each person's details without checking notes. This isn't healthcare; it's health stewardship.