Patient Experience
Our 8-year-old needed a complex procedure on his jaw, and we were terrified. Dr. Gupta didn't just talk to us; he got down on my son's level, explained everything with drawings, and made him laugh. The whole team at Medanta was so kind, and seeing my kid smile again without pain is everything. We felt heard the entire time, even when I asked the same anxious questions over and over.
Had major neck surgery with Dr. Gupta last month. Honestly, the first few days were rough, but his team had a clear plan for managing it that actually worked. The nurses knew exactly when to give meds, and Dr. Gupta checked in daily, even on Sunday, to adjust things. Recovery isn't fun, but I never felt like I was just a number on a chart. I'm getting back to normal bit by bit, which is what he said would happen.
Fixed my thyroid issue. Dr. Gupta was straight to the point, told me what needed doing, and did it. Surgery went fine, scar is neat. No fuss, good result. Parking at Medanta is always a hassle, though.
I noticed a lump in my neck and spent months worrying, putting off seeing anyone. When I finally went to Medanta, Dr. Gupta was calm and direct. He laid out the steps: tests, then surgery if needed. The day of the operation, I was so nervous my hands were shaking. He came in, cracked a simple joke about the hospital gown, and somehow that broke the tension. The follow-up has been just as thorough—he remembers the small details I’ve mentioned. It wasn't just a procedure; it felt like a path we walked through together.
For months, I was just exhausted. My local doctor ran tests but kept saying it was stress. At Medanta, Dr. Rastogi actually listened to everything, even the weird little symptoms I'd stopped mentioning. She connected dots I didn't know existed and ordered a very specific blood panel. Turns out, it was a thyroid issue that wasn't showing up on standard tests. She explained it all with a diagram on her notepad—no confusing jargon. Finally, I have answers and a treatment that's working.
I needed a colonoscopy and was pretty nervous about the whole thing. Dr. Rastogi walked me through each step beforehand, and the day itself was, honestly, fine. The prep was the worst part, but the procedure at the hospital was smooth. I remember waking up and Dr. Rastogi was there, just saying 'All clear, everything looks perfect.' It was such a relief. The whole thing felt very standard, in the best possible way—no drama, just good care.
The place is huge, I got a bit lost finding the department. But once I checked in, the front desk lady was really kind and pointed me in the right direction. The nurse who took my vitals noticed I seemed anxious and cracked a joke about the blood pressure cuff, which actually helped. Even though the waiting area was busy, it felt calm. When Dr. Rastogi came out to get me, she remembered my name from my file. It's those small things that make a difference.
What I remember most is how she talked to my elderly mother. Mom gets flustered easily and doesn't always understand medical terms. Dr. Rastogi sat down, made direct eye contact with her, and spoke slowly and clearly. She didn't just talk to me. She asked Mom questions and waited patiently for her answers. She has this calm, present way about her that made my mom feel like she was the only patient in the world that day. That meant everything to our family.
I'd been to three different doctors for this weird, fluttering feeling in my chest and crushing fatigue. Everyone said it was just anxiety. Dr. Mangat was the first one who actually listened. He ordered a specific test the others hadn't, and it showed a rare electrical problem in my heart. He explained it to me with a simple drawing on his notepad. It was scary, but finally having a real answer and a clear plan was a massive relief. He didn't just treat a symptom; he found the actual problem.
My stent procedure was scheduled for a Tuesday morning. Honestly, I was more worried about the paperwork than the surgery itself. The whole thing felt very straightforward. Dr. Mangat's team had explained every step the week before, so there were no surprises. I was in, I was out, and the recovery at home was exactly what they said it would be. It felt very routine for them, which is exactly what you want.
Look, Medanta is a huge place and I got lost twice trying to find the cardiology wing. But once I checked in, the nurse at Dr. Mangat's clinic could see I was flustered. She got me a glass of water, repeated the directions slowly, and even walked me to the right waiting area. The place is spotless and calm, which helps, but it was that small human gesture that really settled my nerves before the appointment.
My husband is a tough guy, never wants to bother anyone. After his heart attack, he was quiet and withdrawn. Dr. Mangat has this way of talking *with* you, not at you. He'd sit down, ask about his garden, then gently steer the conversation back to recovery. He never rushed us, even when we asked the same question twice. He made my husband feel like a person, not just a patient, and that made all the difference in getting him to engage with his own health.
I'd been to a couple of other surgeons about the tightness and pain in my hand after my accident. They said it was just scar tissue. Dr. Singh actually sat and watched me try to make a fist. He asked a ton of questions about the original injury and then explained how a tiny nerve might be trapped in the wrong place. It sounded so specific, and honestly, a bit scary. But he was right. The surgery he did was more involved than I expected, but I can finally hold a coffee mug without wincing. He saw the problem everyone else missed.
Getting my ears pinned back was something I'd put off for years. I was nervous at first, but the whole thing was surprisingly straightforward. Dr. Singh's team walked me through every single step the week before, so there were no surprises. The day of, I remember the waiting room was packed and I had to wait a bit, but once I was in, it was quick. Recovery was exactly as they said it would be. No drama, just a simple fix that's made a big difference to my confidence.
The hospital itself is huge—I got a bit lost finding the right wing, I won't lie. But once I checked in at Dr. Singh's clinic, his assistant, Priya, was fantastic. She could see I was anxious and just talked me through the forms calmly, even got me a glass of water. The whole place felt calm and clean, not chaotic like some hospitals. It made the lead-up to my consultation much less stressful. That kind of care from the whole team really sets the tone.
What stuck with me most was how Dr. Singh talked to me. I'm not a medical person, and some of this reconstruction stuff is complex. He didn't just tell me what he was going to do; he drew a little diagram on his notepad. He asked me what my biggest worry was (infection) and spent extra time explaining how they prevent that. He has a very quiet, direct way of speaking that makes you feel like you're the only patient he has that day. You feel heard, not just processed.
I was so scared walking into Medanta for my first radiation consult. My hands were shaking. Dr. Bist just sat there, really listened, and explained everything in such a simple way. He didn't rush me at all. By the end, I felt like I could actually do this. He just has a very calm way about him.
My father was treated by Dr. Bist. As a family, we were lost. Dr. Bist made sure to explain things to all of us, not just my dad. He gave us his direct number for questions, which we used a couple times. He never made us feel like we were bothering him. That meant everything during such a hard time.
Dr. Bist is good. Straight shooter. Told me what the treatment would do, the side effects, no sugarcoating. Appointments ran on time, which I appreciate. Got the job done.
The parking at Medanta was a nightmare that day, which didn't help my anxiety. I remember sitting in Dr. Bist's office, staring at the scans on his screen, my mind just blank with fear. He turned away from the monitor, looked right at me, and said, 'Let's forget the medical jargon for a minute. Tell me what you're most worried about.' We spent the next twenty minutes just talking. He drew diagrams on a notepad, answered every 'what if' I had. The treatment itself was tough, but I never felt alone in it. He checked in personally, even on days when he must have been swamped. It wasn't just about the radiation; it was about getting me through it.