Dr. Mukesh Agarwala

For months, I was just tired. Really tired. My local doctor ran tests but said it was stress. At Apollo Guwahati, Dr. Agarwala listened differently. He asked about things I thought were unrelated, like my skin feeling a bit dry and if I was always cold. He ordered a specific thyroid panel others hadn't. Turns out, it was Hashimoto's. It wasn't just in my head. He explained it clearly, without making me feel foolish for not knowing. Finally having a name for it and a plan changed everything.

I needed a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Agarwala's team made it simple. The nurse who prepped me cracked a joke about my nervous tapping, which actually helped. The doctor himself walked me through each step as he did it—'little pinch now,' 'just feeling some pressure'—so there were no surprises. It was over before I knew it. The whole thing felt very routine for them, which made it easy for me.

Parking at Apollo was a nightmare that day, completely full. I arrived flustered for my dad's appointment with Dr. Agarwala. But from the front desk person who calmly gave directions to the ward assistant who brought a glass of water without being asked, the staff smoothed everything over. The place was busy but didn't feel chaotic. Even the cleaner in the hallway gave us a smile. It made a stressful day much more manageable, and that atmosphere starts from the top.

What I remember most is how Dr. Agarwala talked to my mother. She's old-school, hesitant with doctors. He didn't just talk to me. He pulled his chair up, looked her in the eye, and explained my gallstones in simple Assamese terms she'd understand. He let her ask the same question twice without a hint of impatience. His manner wasn't flashy, just solid and kind. You could tell he sees the person, not just the patient file. That meant the world to us.