Patient Experience
Our 8-year-old son, a competitive swimmer, developed severe recurrent ear infections that no standard treatment could resolve. Dr. Özlem discovered a rare anatomical variation in his Eustachian tubes exacerbated by pool water. Her custom-designed surgical correction and preventive regimen allowed him to return to the national championships pain-free—a solution no other ENT had considered.
I'm a 42-year-old scent chemist who lost my sense of smell after a mild COVID-19 infection. For two years, my career and joy in life vanished. Dr. Özlem's innovative 'olfactory retraining protocol'—combining neurological stimulation with personalized scent kits—gradually rewired my brain. I can now distinguish between 47 essential oils again.
During a trek in Cappadocia, my 55-year-old husband suffered a traumatic nasal fracture from a falling rock. Dr. Özlem performed emergency reconstructive surgery at Acibadem Maslak at midnight, preserving both his airway and facial aesthetics. Her follow-up care included coordinating with a maxillofacial specialist for seamless recovery. The result is invisible.
I brought my 4-year-old son, Leo, to Dr. Sönmez after three different pediatricians couldn't explain his persistent low-grade fever and fatigue. While others dismissed it as 'just a virus,' Dr. Sönmez spent an hour examining him, asking about our recent family trip to the Black Sea coast. She connected his symptoms to a tick bite we hadn't even noticed! Her gentle manner kept Leo calm during blood tests that confirmed early-stage Lyme disease. She coordinated with a pediatric infectious disease specialist at Acibadem Maslak, and now Leo is fully recovered. She didn't just treat a child; she treated our entire family's anxiety.
As a 78-year-old with diabetes, hypertension, and now unexplained weight loss, I felt like a collection of charts to most doctors. Dr. Özlem Sönmez changed that. During my routine checkup, she noticed a slight tremor in my hand that others had missed for years. Instead of adding another pill, she paused my complex medication list, suspecting an interaction was causing the weight loss and new tremor. She methodically unprescribed, one drug at a time, over two weeks of daily follow-up calls from her nurse. The tremor vanished, and I started gaining weight. She manages my five conditions not as separate problems, but as one whole person. Her approach is a rare art in modern medicine.
My story isn't about a long-term illness, but a terrifying Saturday. I developed sudden, crushing chest pain and was rushed to Acibadem Maslak's ER. Dr. Sönmez was the internal medicine specialist on call. While the ER team ruled out a heart attack, she was the one who asked about the 'insignificant' fall I'd had gardening two days prior. She ordered a specific CT scan others thought unnecessary, which revealed a dissecting aortic aneurysm—a silent time bomb. Her swift decision and direct coordination with the vascular surgery team saved my life that night. She visited me in the ICU every morning, explaining each step in plain Turkish. I owe her my life for seeing what wasn't obvious.
I'm a 42-year-old software engineer who went to Dr. Sönmez for what I thought was a simple follow-up for acid reflux. I mentioned in passing that I'd been feeling 'off'—mild headaches and occasional dizziness when coding for long hours. Instead of refilling my prescription and sending me off, she conducted a neurological exam right there. She discovered a subtle visual field defect I had unconsciously adapted to. This led to an MRI that detected a benign pituitary tumor. The sequence of events—from a routine visit to brain surgery consultation—was handled with such seamless, calm efficiency. She navigates the complex machinery of the human body and the hospital system with equal mastery. My 'routine' visit was anything but.
As a 72-year-old retired violinist, I thought my performing days were over due to crippling trigeminal neuralgia that felt like electric shocks in my face. Dr. Tetik didn't just see me as another pain patient; she understood my passion. Her precise radiofrequency ablation targeted the exact nerve branch, and the relief was immediate. At my follow-up, I played a short piece from Vivaldi in her office—a moment I'll never forget.
My 14-year-old daughter developed Complex Regional Pain Syndrome after a seemingly minor ankle sprain. We saw five specialists who dismissed it as 'growing pains.' Dr. Tetik was the first to truly listen, performing a detailed sensory exam that confirmed the diagnosis. Her sympathetic nerve blocks combined with a tailored physical therapy plan gave my daughter her mobility back. She's now back on the soccer field, pain-free.
After surviving a high-rise construction fall at 41, I had chronic pelvic pain that 18 months of conventional treatments couldn't touch. Dr. Tetik pioneered a novel pudendal nerve decompression using ultrasound-guided hydrodissection. The procedure itself was surprisingly gentle, and the relief was profound. I went from needing a cushion to sit for 10 minutes to returning to my woodworking shop within weeks.
My 88-year-old mother with advanced dementia developed severe abdominal pain she couldn't verbalize. Dr. Tetik's approach was revolutionary—she used observational pain scales and diagnostic nerve blocks to identify an obscure case of ilioinguinal neuralgia. The minimally invasive cryoablation provided sustained relief without heavy medications that would have confused her further. Her peaceful demeanor returned immediately.
Dr. dr Özlem Üçel Zengin provided exceptional care for my physiotherapy and rehabilitation condition. The treatment was personalized and effective.
I was impressed by the professional approach at Acibadem Maslak Hospital. Dr. dr Özlem Üçel Zengin explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. dr Özlem Üçel Zengin's expertise. Highly recommend for physiotherapy and rehabilitation treatment.
My family and I are grateful for the care we received from Dr. dr Özlem Üçel Zengin. The hospital staff was also very supportive.
Dr. dr Öznur İşcan provided exceptional care for my ophthalmology condition. The treatment was personalized and effective.
I was impressed by the professional approach at Acibadem Maslak Hospital. Dr. dr Öznur İşcan explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. dr Öznur İşcan's expertise. Highly recommend for ophthalmology treatment.
My family and I are grateful for the care we received from Dr. dr Öznur İşcan. The hospital staff was also very supportive.
Dr. dr Öznur Tanişman provided exceptional care for my physical medicine and rehabilitation condition. The treatment was personalized and effective.