Patient Experience

Visiting my aunt after her gallbladder...
Dec 21, 2025

Visiting my aunt after her gallbladder surgery. The ward was quiet in the afternoon. I noticed a cleaner meticulously wiping the baseboards, not just mopping the floor. When my aunt was confused about her new medication schedule, a young nurse sat with us for ten minutes, drawing a simple chart on a notepad. They let me stay an hour past visiting hours because her flight home had been cancelled and she was anxious. It felt human, not just procedural.

My husband came in with chest...
Oct 26, 2025

My husband came in with chest pain on a Tuesday afternoon. The triage nurse didn't just check his vitals, she held his hand while she did it, told him to breathe, and kept talking to him calmly. We were in a room within 15 minutes. The doctor explained everything in Turkish, then saw my confusion and switched to slow, clear English without me asking. They brought me a chair and a glass of water while we waited for tests. It was scary, but they made the fear manageable.

I was scheduled for a gallbladder...
Sep 26, 2025

I was scheduled for a gallbladder removal. What stood out was the pre-op nurse who marked my surgical site with a pen. She showed me the scanner they use to double-check it, saying 'This is so we all get it right together.' After surgery, a different nurse noticed I was shivering and brought a warm blanket from what she called 'the oven.' Not a heating cabinet, an oven. It was those small, human things that made a clinical process feel cared for.

I went for my annual physical....
Aug 04, 2025

I went for my annual physical. The waiting area had these large windows with actual sunlight, not just fluorescent lights. My doctor was 20 minutes behind schedule, but her assistant came out twice to apologize and offer coffee. When we finally met, the doctor spent the first five minutes just asking about my new job and stress levels before any exam. She remembered my kid's name from last year. It didn't feel like a production line.

Visiting my sister after her knee...
Aug 29, 2025

Visiting my sister after her knee surgery, I expected strict hours and rushed visits. Instead, the ward nurse saw me hesitating at the door and said, 'You can come in, just wash your hands at that sink there.' She pointed to a clearly marked station. Later, she explained my sister's medication schedule to me using simple drawings on a notepad, so I could help her remember at home. The room was quiet, and the floor looked recently mopped, you could smell the clean, lemony scent. It felt orderly but not cold.

Came in with a deep cut...
Dec 01, 2025

Came in with a deep cut on my hand from a kitchen accident. The ER was busy but calm. A nurse named Elif saw me wincing, brought me a cold compress without me asking, and said 'Just a little longer' in a way that actually made me believe it. The doctor had this very focused, quiet manner while stitching me up that made the whole thing feel less chaotic. They even called two days later to check if the wound looked clean.

I was scheduled for gallbladder surgery....
Oct 23, 2025

I was scheduled for gallbladder surgery. What stuck with me was the anesthesiologist who visited the night before. He sat down, explained everything in simple Turkish, and drew a little diagram on his notepad about how I'd wake up. It wasn't rushed. The morning of, the orderly who wheeled me to the OR made a silly joke about the hospital gown fashion show. That moment of humor right before the doors opened cut the tension completely. Recovery was straightforward, no surprises.

My annual checkup felt different this...
Nov 24, 2025

My annual checkup felt different this time. The phlebotomist noticed my veins are tricky and used a warmer pack on my arm first, a small thing, but I've never had that elsewhere. The internist spent more time looking at my old charts than at his screen. He asked about my stress levels at work, not just my blood pressure numbers, and actually listened to the answer. The whole visit ran only 20 minutes behind schedule, which for a full workup felt like a win.

Visiting my aunt after her hip...
Aug 14, 2025

Visiting my aunt after her hip replacement, I expected sterile and depressing. Instead, the ward had large windows with real sunlight. A cleaner was mopping the hall and smiled, saying 'Good morning' like we were neighbors. I saw a nurse help my aunt adjust her pillows, then pause to straighten the family photo on her bedside table. That tiny, personal gesture told me more about the care here than any brochure. The cafeteria coffee was surprisingly decent, too.

At my age, hospitals can be...
Nov 10, 2025

At my age, hospitals can be confusing and a bit scary. But from the moment I walked in, a young woman at the front desk saw me looking lost and came right over. She didn't just point; she walked me to the cardiology department herself. Dr. Yilmaz explained everything about my new medication using simple words and drew a little diagram on a notepad for me to take home. The nurse, Ayshe, checked my blood pressure so gently I barely felt it. It's the kindness that stays with you.

Managing my rheumatoid arthritis for over...
Dec 09, 2025

Managing my rheumatoid arthritis for over a decade means I've seen my share of clinics. What stands out about Anadolu is that I get the same careful attention every time. My file is always ready, and Dr. Cetin remembers the specifics of my case, we don't waste the first ten minutes rehashing old ground. Even when my regular nurse, Mehmet, is off, the covering staff are fully briefed. The pharmacy never messes up my complex prescription refills. For a chronic condition, this reliability is everything.

My experience started with the online...
Sep 24, 2025

My experience started with the online appointment system, which was surprisingly easy to use and confirmed in both Turkish and English. The oncology waiting area had natural light and comfortable chairs that were actually spaced apart, it felt calm, not cramped. The phlebotomist, Ali, noticed I was anxious and talked to me about football while he worked; he got the vein on the first try. Later, my consultant presented the treatment options with printed charts, gave me time to think, and his secretary followed up with an email summarizing our discussion. The cafeteria coffee was even decent. It felt like every step was considered.

Came in with a deep cut...
Aug 08, 2025

Came in with a deep cut on my hand from a kitchen accident. The ER was calm, not chaotic like I expected. A nurse named Elif saw I was shaky and brought me a sweet tea while we waited for the doctor. They stitched me up, and the doctor drew a little diagram on a napkin to show me how to care for it. The whole thing took maybe 90 minutes, start to finish.

My knee replacement was scheduled for...
Oct 12, 2025

My knee replacement was scheduled for a Tuesday. What stuck with me was the anesthesiologist who visited the night before. He sat on the edge of my bed, asked about my grandkids, and explained everything in such a quiet, steady way that my nerves just settled. The physio started the very next morning, gentle but firm. The food was surprisingly decent, too.

I was just in for my...
Sep 06, 2025

I was just in for my annual checkup. The waiting area had these huge windows overlooking a garden, which was a nice change from staring at a wall. My doctor remembered my son had started university last year and asked about him. She didn't rush; she actually listened to the two minor complaints I'd written down on my phone. Left feeling heard, not processed.

Visited my aunt after her procedure....
Dec 21, 2025

Visited my aunt after her procedure. The ward was quiet, lights dimmed in the afternoon. A nurse noticed I looked lost and walked me to her room, then came back ten minutes later with an extra pillow for my aunt without us asking. There was a real sense of quiet competence, people were just doing their jobs, but with a kind of attentive calm that made all the difference.

Came in with a deep cut...
Nov 04, 2025

Came in with a deep cut on my hand on a Saturday night, braced for a long wait. From triage to stitches, the whole thing took maybe 45 minutes. The nurse who cleaned it was really calm, explained everything she was doing, which helped a lot because I was pretty shaky. They didn't rush me out either, made sure the pain meds were working before I left. For an ER, it was surprisingly smooth.

I had a full cardiac workup...
Dec 16, 2025

I had a full cardiac workup scheduled between back-to-back video calls. What stood out was the logistics. My appointments were in adjacent buildings, and a staff member actually walked me over to make sure I didn't get lost and waste time. The online portal had all my results by the next morning, no chasing down reports. It felt like they understood my schedule was tight and built their process around that efficiency. The cafe in the main lobby does a decent espresso, too.

Had my gallbladder surgery here. Everything...
Nov 21, 2025

Had my gallbladder surgery here. Everything went well. The room was very clean, nurses checked on me regularly. Food was okay. Would recommend.

My mother was diagnosed with a...
Oct 10, 2025

My mother was diagnosed with a complex abdominal issue. From the start, the coordination between departments was noticeable. Her gastroenterologist, surgeon, and oncologist all met in one room to discuss her case before we even decided on a plan. They used a 3D model from her scans to show us exactly what they were dealing with, which made a scary situation much clearer. Small things mattered: the phlebotomist remembered she had tricky veins and used a warmer without being asked, and the cleaning staff always smiled and said good morning. The follow-up calls from the nursing team after discharge to check on her medication timing were a relief. It wasn't perfect, waiting for a final pathology report took a couple days longer than hoped, but the communication throughout was honest and proactive.

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VO-284, Eldeco Centre 110017