M.D. Eylem Sert

My 82-year-old father, Ahmet, fell in his garden and fractured his hip. The ambulance brought him to Kayseri Hospital Acibadem in immense pain. Dr. Eylem Sert met us in the trauma bay with a calm authority that immediately cut through our panic. She didn't just see a broken bone; she saw a man who tended roses and told long stories. While her team worked with incredible speed to stabilize him, she explained the complex surgery he needed in terms we could grasp, her voice steadying my trembling mother. She coordinated with orthopedics seamlessly. Post-surgery, she checked on him personally every day, even adjusting his pain management when she noticed his confusion. She treated him with a dignity that made him feel like a person, not a patient. We are forever grateful.

Our 5-year-old daughter, Elif, swallowed a small toy battery during a family gathering. Pure terror doesn't describe it. We rushed to the emergency room, screaming for help. Dr. Sert appeared, and her entire demeanor shifted to match the crisis—focused, swift, but with a surprising softness directed at our sobbing child. She didn't waste a second. While explaining the dire risks of esophageal burns to us with stark clarity, she was already orchestrating the pediatric endoscopy team. Her hands moved with precise urgency. She held Elif's hand for a moment before sedation and said, 'We'll get your treasure back.' The procedure was a success. In the follow-up, she brought Elif a sticker and spoke to her at eye level. Dr. Sert wasn't just a trauma specialist that night; she was our guardian angel.

I'm a long-distance truck driver, and what I thought was severe indigestion after a roadside kebab turned out to be a surprise aortic dissection—a 'silent' emergency, as Dr. Sert later called it. I walked into the ER with discomfort, and within minutes, based on her sharp questioning and a focused exam, I was in a CT scanner. Her diagnostic speed was breathtaking. She laid out the gravity of my situation without sugarcoating but with a firm reassurance that they were prepared. She led the trauma and vascular surgery team like a conductor. The complexity of that overnight surgery saved my life. During my recovery, her follow-up visits were brief but deeply insightful; she connected my lifestyle to the event without judgment, offering practical advice. She has the mind of a detective and the resolve of a general.

My wife, 34 weeks pregnant with twins, was in a minor car accident. Though she felt okay, we went to Acibadem as a precaution. Dr. Eylem Sert, upon learning she was pregnant with multiples, treated it as a major trauma protocol until proven otherwise. Her approach was fascinatingly dual-track: simultaneously assessing my wife for hidden injuries while continuously monitoring fetal heart rates with the obstetrics team. She had a unique, quiet intensity, her eyes constantly flicking between monitors and my wife's face. She discovered a developing placental abruption that none of us felt. Her decisive action to move for an emergency C-section, explaining the cascading risks to both mother and babies with rapid-fire clarity, saved all three lives. This wasn't a routine checkup; it was a masterclass in anticipatory emergency medicine where she saw the crisis before it erupted.