Patient Experience
Parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it's a different feel. For my dad's check-up with Dr. Panikar, the front desk people remembered us from last time. The nurse who took his vitals was really kind and chatted with him about his garden, which calmed him right down. It's a busy hospital, but they manage to not make you feel like just another number.
What stuck with me about Dr. Panikar was how he talked to my mother. She's elderly and gets confused. He didn't just talk to me. He sat down, looked right at her, spoke slowly, and checked if she understood. He even drew a little diagram on his notepad for her to keep. You can tell when a doctor sees the person, not just the patient file. That meant the world to us.
I was really scared before my appointment. I’d never had a proper check-up before, and my mind was racing with all the worst possibilities. The waiting area at Lilavati was busy, which didn’t help my nerves. But Dr. Agrawal was so calm. He didn’t rush me, explained everything he was doing in simple words, and actually listened when I stumbled through my symptoms. He made a plan that felt manageable, not overwhelming. I walked out feeling like a weight was off my shoulders. It was just a huge relief.
Had a persistent stomach issue. Went to Lilavati, saw Dr. Ritesh Agrawal. The process was straightforward. He asked clear questions, ordered the necessary tests, and gave a diagnosis quickly. The treatment he suggested worked. No fuss, no drama. He’s a competent doctor who gets to the point. Would recommend if you need a no-nonsense consultation.
My experience was very gentle. I was feeling quite unwell for a while and was a bit overwhelmed by the big hospital. Dr. Agrawal has a very quiet, kind way about him. He took his time, and I never felt like just another file on his desk. He remembered small details from my last visit, which meant a lot. The care felt personal and thoughtful. I’m feeling much better now, thanks to his guidance.
What a difference! I’d been dealing with fatigue and just feeling ‘off’ for months, and previous visits elsewhere didn’t help much. Dr. Agrawal actually pieced it together! He was thorough, asked about things other doctors hadn’t, and his approach just made sense. Started the new treatment plan he suggested, and my energy is finally coming back. Honestly, so glad I found him. Fantastic doctor!
My dad was admitted to Lilavati last month, and honestly, we were all scared. Dr. Shetty was the one who actually sat us down in the family room and explained everything in simple wordswhat was happening, what the plan was, and what to expect. He didn't sugarcoat it, but he was calm. He gave us his direct number and answered our calls, even late. That meant more than anything while we were waiting.
I've been seeing Dr. Shetty for my blood pressure and general check-ups for about eight years now. What I appreciate is that he remembers me, remembers my history without having to dig through the file for ten minutes. He's consistent. If he says he'll call with results, he does. I trust his judgment because he's never rushed to throw pills at a problem. He listens first. That kind of reliability is hard to find.
Needed a general physician, got referred to Dr. Shetty. Parking at Lilavati was a nightmare, but the appointment itself was fine. He was direct, asked the right questions, sorted out my issue. No fluff. Would go back if I needed to.
Had a persistent stomach issue. Went to Lilavati. Dr. Shah saw me, asked clear questions, ordered the right tests. Got a diagnosis and a treatment plan that worked. No fuss. Efficient and effective. Parking was a hassle, but the consultation was worth it.
This was about two years ago. I had this nagging pain in my side that wouldn't go away, and my local doc just kept giving me painkillers. I finally booked an appointment with Dr. Shetty at Lilavati. I remember sitting in his office, nervous, just listing off my symptoms. He got quiet for a minute, then leaned forward and said, 'Let's not assume it's muscular. The location is wrong.' He ordered a specific scan the other guy hadn't even considered. Turns out, it was a small kidney thing, totally treatable. He caught it because he actually listened to the story my body was telling, not just the first obvious chapter.
Our 8-year-old son had a high fever that just wouldn't break, and we were really scared. The ER at Lilavati was busy, and we had to wait a bit, which made my anxiety worse. When we finally saw Dr. Pusalkar, he was so calm. He knelt down to talk to our son directly, asked him about his favorite cartoon, and explained everything in simple words. He didn't just treat the fever; he checked for other things we hadn't even thought of. He called us the next day to see how our boy was doing. That extra care meant the world to us when we felt so helpless.
Had a persistent stomach issue for months. Went to Dr. Pusalkar at Lilavati. He listened, asked clear questions, ordered the right tests. Explained the results without jargon. Gave a treatment plan. It worked. Parking at the hospital is always a hassle, but the consultation was efficient and effective. Problem solved.
I was quite nervous about my check-up, as I’ve always been a bit afraid of hospitals. Dr. Pusalkar has a very gentle way about him. He didn’t rush me, and he answered all my quiet, worried questions without making me feel silly. The room was quiet, and he just… listened. It felt like a proper conversation, not just a visit. My health is in good hands, and that’s a very comforting feeling.
Honestly, I was a mess before seeing Dr. Pusalkar! I had this weird pain that two other doctors couldn’t figure out. From the minute I walked in, he was different. He actually looked at my old reports and connected the dots. His diagnosis made total sense! Started the meds he suggested, and within a week, the change was incredible. I finally got my energy back. Huge, huge relief! This guy knows his stuff.
I'd been to a couple of doctors for this nagging pain in my side, and everyone said it was just stress. Dr. de Souza was the first one who actually sat and listened to my whole history, asked a bunch of questions I hadn't been asked before. He ordered a specific scan the others hadn't, and it turned out to be a really unusual kind of cyst. Not life-threatening, but complicated. He explained it all with a diagram on his notepad, and his plan made sense. Finally felt like someone had actually figured it out.
Had to get my gallbladder out. Honestly, I was pretty nervous about the whole thingsurgery is surgery. But Dr. de Souza walked me through the laparoscopic procedure step-by-step, didn't rush me. The day of, everything just... happened. No drama. I was sore afterwards, obviously, but the recovery was exactly what he said it would be. No surprises. Sometimes you just want things to be straightforward, and this was.
The hospital itself is huge and can feel a bit overwhelming. I got lost trying to find the clinic and the parking was a nightmare. But once I checked in, the nurse at his desk was really kind about it. The waiting area was calm, and they kept things moving even though it was busy. It made a stressful day a little easier to handle. Dr. de Souza's team clearly knows how to run things smoothly.
What I remember most is how he talked to my mother. She's elderly and was very scared about some test results. He didn't just talk to me; he pulled his chair up, looked right at her, and explained everything in simple terms without being condescending. He let her ask the same question twice. You could see her just relax. That kind of patience is rare.
Fixed my hernia. Doc was clear, surgery went smooth, recovery's on track. No fuss.