Patient Experience
The parking at Lilavati was a nightmare that day, completely full. I arrived flustered and late for my appointment. But the front desk lady was so kind about it, and the nurse who took my vitals had this calm energy that just settled me right down. Even the waiting area felt clean and quiet, not chaotic. By the time Dr. Pimpale came in, I was already feeling less stressed. The whole place just runs well.
My teenage son had to see her, and he was shutting down, wouldn't talk. Dr. Pimpale didn't push. She just chatted with him about school and football first, on his level. She got him to smile, and then he started answering her questions. She has this way of making you feel like you're the only person in the room. It's not just medical skill; it's how she talks to you.
My 8-year-old son spiked a crazy high fever out of nowhere and was just listless. We rushed to Lilavati and got Dr. Rangwalla. I was a complete mess, but she was so calm. She sat right down on the edge of the bed to talk to *him*, not just me, explained everything in a way he could understand about the infection. She called the next morning herself to check on him. It wasn't just medicine; she treated his fear, and mine.
I've been seeing Dr. Rangwalla for my blood pressure and general health for over a decade now, since before she was at Lilavati. That's the thingshe remembers. She'll ask about my knee that bothered me years ago, or how my daughter's doing in college. It's not just a five-minute prescription refill. She looks at the whole picture, my stress levels, my diet, everything. I trust her completely because she's consistent; her approach has always been thorough and sensible.
Had a bad stomach thing that wouldn't quit. Went to Dr. Rangwalla. She figured it out, gave me a clear plan. Fixed it. No fuss, very straightforward. What more do you need?
I went in for what I thought was just lingering fatigue after a cold. Dr. Rangwalla actually listened to me ramble about feeling 'off' for 20 minutes. She asked questions I hadn't even thought were relatedabout my sleep, my skin, little things. Ordered some specific tests others had brushed off. Turns out, it was a thyroid issue, not just post-viral stuff. The waiting room was packed that day, so I know she was busy, but she never made me feel rushed. She connected dots I didn't even know were there.
I'd been to three other doctors for this weird fatigue and joint pain. Everyone said it was stress. Dr. Kashvi Mehta was the first one who actually sat and listened to my whole history, even the stuff I thought was irrelevant. She ordered a specific blood test the others hadn't. Turns out it was something quite rare. She explained it to me in plain English, didn't rush, and laid out a clear plan. She actually figured it out.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Mehta made it seem like the most normal thing. The whole thing was over in what felt like twenty minutes. No drama, no fuss. She checked in the next day herself, which I really didn't expect. It healed perfectly, just like she said it would.
Look, the parking at Lilavati is always a nightmare, I won't lie. But once I got inside, the whole process was easy. The front desk people found my file quickly, and the nurse who took my vitals was really kindshe could see I was anxious and just chatted about the weather to distract me. The place is calm, which helps a lot when you're waiting.
What stuck with me was how Dr. Mehta talks to you. She doesn't stand over you; she pulls up a chair. When I got confused about the medication schedule, she didn't just repeat itshe drew a little chart on a notepad. It felt like she was thinking *with* me, not just giving orders. That kind of respect is rare.
Our three-year-old, Aarav, had a fever that just wouldn't break, and he was so listless. We were terrified. Dr. Gohel at Lilavati saw us quickly, even though the waiting area was packed. He got down on his level, spoke so gently, and explained everything to us in simple terms. He didn't just treat the fever; he figured out the ear infection causing it. Seeing our baby smile again after the antibiotics started working... that's everything. He made a scary time feel manageable.
Had a persistent abdominal issue. Went to Dr. Tejas Gohel. He listened, asked direct questions, ordered the right scans. Diagnosis was clear, treatment plan was straightforward. Fixed the problem. No fuss, no unnecessary tests. Efficient and effective care at Lilavati.
I was quite anxious about my recurring stomach troubles. Dr. Gohel has such a calm way about him. He never made me feel rushed. He explained my condition with a quiet patience, drawing little diagrams on his notepad. The clinic was busy, but he gave me his full attention. I'm feeling much better now, thanks to his careful guidance.
Honestly, I was dreading this whole hospital thing. But Dr. Gohel is fantastic! He's got this great energytotally put me at ease about my gallbladder surgery. Answered all my 'what-if' questions without making me feel silly. The team at Lilavati was great, but he was the star. I'm back to eating my favorite foods without a twinge. So glad I found him!
I'd been to three other doctors with this weird fatigue and stomach pain. Everyone said it was stress. Dr. Chaubal was the first one who actually sat and listened, really listened, to everything I was saying. She ordered a couple of specific tests no one else had thought of, and it turned out to be something pretty rare with my thyroid. She explained it all in a way that finally made sense. I'm on treatment now and feel like myself again.
I was quite nervous about my symptoms, but Dr. Ballani has a very calming way about him. He didn’t just look at the charts; he looked at me, asked how I was coping. His advice was clear and he checked that I understood everything. The whole process, from the front desk to the follow-up, was handled smoothly. I left feeling heard and well cared for.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Chaubal made it so simple. The whole thing took maybe twenty minutes in her clinic at Lilavati. She talked me through each step, the local anesthetic stung for a second, and that was the worst of it. I was in and out, and the follow-up was just a quick check. Sometimes, simple things are done well, and that matters.
The place was busy, I won't lieparking was a bit of a hunt. But once I got inside, the whole process was smooth. The front desk ladies found my file quickly, and the nurse who took my vitals was really kind, asking about my day. The clinic itself felt calm and clean. It just took the edge off the whole 'hospital visit' anxiety. Dr. Chaubal's team clearly knows what they're doing.
What I'll remember most is how Dr. Chaubal spoke to my elderly mother. Mom gets confused easily and was scared. Dr. Chaubal didn't just talk to me; she knelt down so she was at eye level with Mom, held her hand, and used very simple, gentle words. She didn't rush us. You could see Mom relax. That kind of patience and genuine care is something you don't find everywhere.
Had my gallbladder out last month. The first few days were rough, I won't lie. But Dr. Natrajan's team had a clear plan for the pain. She checked on me every day, adjusted the meds based on how I was feeling, not just a chart. It wasn't just about getting through it; she explained what normal soreness was versus when to be concerned. Made the whole recovery feel less scary. I'm back to making my own chai now, slowly but surely.