Patient Experience

Patient experience at Lilavati Hospital – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Neurosurgery, Medical Oncology, General Surgery, Gynecologic Oncology, Dental Surgery, making Lilavati Hospital a preferred hospital in Mumbai for planned and emergency treatment.
I'd been to three other doctors...
Aug 28, 2025
Doctor: Dr. Madan Manmohan Hospital: Lilavati Hospital

I'd been to three other doctors for this constant fatigue and stomach pain. They all said it was stress. Dr. Manmohan was the first one who actually sat and listened, really listened, to everything I described, even the weird stuff I thought was irrelevant. He ordered a specific test the others hadn't, and it turned out to be something quite rare. He explained it to me and my wife in plain language, without making us feel stupid. He didn't just give me pills; he gave me a clear path forward.

Had to get a minor cyst...
Jan 04, 2026
Doctor: Dr. Madan Manmohan Hospital: Lilavati Hospital

Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. Dr. Manmohan's team at Lilavati made it so straightforward. The whole thing, from check-in to walking out, took less than three hours. The doctor himself did the procedure, it was quick, and he cracked a silly joke about the bandage that actually made me laugh. It was just... easy. Exactly what you hope for with something routine.

Look, the parking at Lilavati is...
Jan 07, 2026
Doctor: Dr. Madan Manmohan Hospital: Lilavati Hospital

Look, the parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it makes sense. It's calm. For my follow-ups with Dr. Manmohan, the front desk staff remembered my name, which was a nice touch. The nurse who took my vitals was really kind when she saw I was anxious; she just chatted about normal things to distract me. The place runs smoothly, and it feels like the staff actually work together, which takes the edge off.

What stuck with me most was...
Jan 12, 2026
Doctor: Dr. Madan Manmohan Hospital: Lilavati Hospital

What stuck with me most was how Dr. Manmohan talks to you. He doesn't stand over you; he pulls up a chair. When I got my diagnosis, which was scary, he didn't sugarcoat it, but he also didn't just dump the news and leave. He asked if I wanted my family in the room, waited for me to process, and then went over the first steps slowly. He has a quiet, steady way about him that makes you feel like you're not just a case file.

My appointment with Dr. Bhattacharjee was...
Dec 20, 2025
Doctor: Dr. Madhumita Bhattacharjee Hospital: Lilavati Hospital

My appointment with Dr. Bhattacharjee was scheduled for 10 AM, and I must admit I arrived a little flustered after the parking situation. However, from the moment I entered her consulting room at Lilavati, I felt a sense of calm. She listened to my various age-related complaints with such patience, never making me feel rushed. Her explanations were clear, and she took the time to ensure I understood the plan for my arthritis management. It was a very comforting visit.

Had a persistent stomach issue for...
Nov 29, 2025
Doctor: Dr. Madhumita Bhattacharjee Hospital: Lilavati Hospital

Had a persistent stomach issue for weeks. Went to see Dr. Madhumita Bhattacharjee at Lilavati. She asked direct questions, ordered the necessary tests, and diagnosed the problem quickly. The treatment plan she gave worked. No fuss, just effective care. I'm back to normal.

I was quite nervous about seeing...
Oct 24, 2025
Doctor: Dr. Madhumita Bhattacharjee Hospital: Lilavati Hospital

I was quite nervous about seeing a new doctor, but Dr. Bhattacharjee has such a gentle way about her. She made sure I was comfortable before even starting the examination. When she explained my diagnosis, she did so with a quiet kindness that really put me at ease. The follow-up call from her assistant to check on me was a thoughtful touch. I felt genuinely looked after.

Finally! After months of feeling run-down...
Dec 14, 2025
Doctor: Dr. Madhumita Bhattacharjee Hospital: Lilavati Hospital

Finally! After months of feeling run-down and getting nowhere, Dr. Bhattacharjee figured it out. She actually listened to everything I said, connected the dots, and we have a real plan now. The energy I have this week is incredible. What a difference the right diagnosis makes!

My 8-year-old son had a high...
Sep 11, 2025
Doctor: Dr. Neena Singh Chitnis Hospital: Lilavati Hospital

My 8-year-old son had a high fever that wouldn't break, and I was terrified. We saw Dr. Neena at Lilavati, and she was so calm with him, explaining everything in a way he could understand. She didn't just treat the fever; she took time to ask about his school and friends, which really put him at ease. The wait was long, but she gave us her full attention once we were in the room. She called us the next day to check on him, and that meant the world to me.

I've been seeing Dr. Neena Chitnis...
Dec 05, 2025
Doctor: Dr. Neena Singh Chitnis Hospital: Lilavati Hospital

I've been seeing Dr. Neena Chitnis for nearly a decade now, for everything from a bad flu to managing my blood pressure. What I value most is that she remembers me, my history, and my tendency to worry. I don't feel like just another file on her desk. Her advice has been steady and sensible over the years, and I trust her judgment completely. That kind of consistency in healthcare is hard to find.

Had a nasty stomach bug. Went...
Nov 25, 2025
Doctor: Dr. Neena Singh Chitnis Hospital: Lilavati Hospital

Had a nasty stomach bug. Went to see Dr. Chitnis. She was straight to the point, figured it out fast, and gave clear instructions. Got the right meds, felt better in two days. No fuss, just what I needed.

I walked into Lilavati last month...
Oct 18, 2025
Doctor: Dr. Neena Singh Chitnis Hospital: Lilavati Hospital

I walked into Lilavati last month feeling completely run down and anxious. The parking lot was a nightmare, which didn't help my mood. Dr. Neena Singh Chitnis had this way of listeningreally listeningwhile I rambled about my fatigue and stress. She connected dots I hadn't, asking about my sleep and work hours. Her diagnosis wasn't just a prescription; it was a practical plan to adjust my routine. I left feeling heard, not just processed.

Had a persistent stomach issue for...
Nov 25, 2025
Doctor: Dr. Niharika H. Gill Hospital: Lilavati Hospital

Had a persistent stomach issue for weeks. Booked an appointment with Dr. Gill online, got in same week. She was direct, asked the right questions, ordered a specific test. Got a clear diagnosis and a treatment plan that worked. Back to work without the constant discomfort. Efficient and effective.

I was so scared before my...
Oct 28, 2025
Doctor: Dr. Niharika H. Gill Hospital: Lilavati Hospital

I was so scared before my appointment. I'd never been to a general physician for something that felt this serious. Dr. Gill just had this calm way about her. She listened to all my (probably silly) worries without making me feel rushed. Explained everything in simple terms. Walked out feeling like I could actually handle it. She just made me feel safe.

Look, I hate going to the...
Sep 12, 2025
Doctor: Dr. Niharika H. Gill Hospital: Lilavati Hospital

Look, I hate going to the doctor. But I was feeling run down for too long. Saw Dr. Gill at Lilavati. No nonsense. She cut through the fluff, figured out it was a vitamin deficiency I didn't know about. Prescription was straightforward. Feeling better now. She's good.

My experience was a bit of...
Nov 04, 2025
Doctor: Dr. Niharika H. Gill Hospital: Lilavati Hospital

My experience was a bit of a journey. The hospital parking was a nightmare, which put me in a bad mood. Then I had to wait about 20 minutes past my slot, which I was grumpy about. But once I got in with Dr. Gill, it changed. She didn't just look at my chart; she looked at me. Asked about my stress levels at work, my sleep patternsthings I didn't think were connected to my high blood pressure. She pieced it together like a detective. The follow-up email with notes was helpful. It felt like she actually cared about the whole picture, not just the numbers.

My hands were shaking in the...
Sep 11, 2025
Doctor: Dr. Shailaja Sabnis Hospital: Lilavati Hospital

My hands were shaking in the waiting room. It was my first time seeing a doctor for this, and I was so scared. Dr. Sabnis didn't rush me. She just listened, really listened, and explained everything in a way that made sense. She didn't make me feel silly for being nervous. By the time I left, the weight on my chest felt a lot lighter. The hospital is huge and a bit overwhelming, but her clinic felt like a safe space.

Had a persistent stomach issue. Saw...
Oct 26, 2025
Doctor: Dr. Shailaja Sabnis Hospital: Lilavati Hospital

Had a persistent stomach issue. Saw Dr. Shailaja Sabnis at Lilavati. She asked clear questions, ordered the right tests, and gave me a straightforward treatment plan. It worked. No fuss, no drama. She’s direct and knows her stuff. Parking is always a nightmare there, but the appointment itself was efficient.

I was quite unwell for a...
Sep 18, 2025
Doctor: Dr. Shailaja Sabnis Hospital: Lilavati Hospital

I was quite unwell for a long time and had seen several doctors. Meeting Dr. Sabnis was different. She has a very calm way about her. She took the time to go through my old reports herself, which others hadn't bothered with. Her diagnosis was careful, and her advice was gentle but firm. I'm feeling much better now, and I'm truly grateful for her kindness.

Finally! After months of feeling run-down...
Nov 09, 2025
Doctor: Dr. Shailaja Sabnis Hospital: Lilavati Hospital

Finally! After months of feeling run-down and getting nowhere, Dr. Sabnis figured it out. She's brilliant! She connected dots other doctors missed. The treatment she suggested has made a world of difference – I have my energy back! Yeah, the wait to get an appointment was a couple of weeks, but it was completely worth it. So relieved to have found her.

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VO-284, Eldeco Centre 110017