Patient Experience

Patient experience at Lilavati Hospital – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Neurosurgery, Medical Oncology, General Surgery, Gynecologic Oncology, Dental Surgery, making Lilavati Hospital a preferred hospital in Mumbai for planned and emergency treatment.
My dad was admitted under Dr....
Oct 05, 2025
Doctor: Dr. Pankaj Doshi Hospital: Lilavati Hospital

My dad was admitted under Dr. Doshi. The waiting area was packed, and we were scared. But Dr. Doshi came out himself to explain everything to us in simple words, twice. He didn't just talk to the patient, he talked to the family. That meant the world to us.

Our 8-year-old had a high fever...
Nov 08, 2025
Doctor: Dr. Pankaj Doshi Hospital: Lilavati Hospital

Our 8-year-old had a high fever that wouldn't break, and we were panicking. Dr. Pankaj Doshi at Lilavati was so calm with her. He got down to her level, let her hold his stethoscope, and explained what he was doing in a way she understood. He treated my child with such kindness, not just as a case. We left feeling like we had a partner, not just a doctor.

Had a weird stomach thing for...
Sep 04, 2025
Doctor: Dr. Pankaj Doshi Hospital: Lilavati Hospital

Had a weird stomach thing for weeks. Saw Dr. Doshi. He listened, asked the right questions, sorted it. No fuss. Parking at Lilavati is always a nightmare, though.

I was visiting from out of...
Jan 08, 2026
Doctor: Dr. Pankaj Doshi Hospital: Lilavati Hospital

I was visiting from out of town and woke up with severe abdominal pain. Ended up at Lilavati's emergency. Dr. Doshi was on duty. He had this quiet, focused way about him. He asked about my travel, what I'd eaten, even my stress levels at work. He didn't jump to scans; he actually examined me. Figured it was a specific gastritis flare-up. His treatment plan worked within a day. What stuck with me was how he remembered my name and checked in the next morning, even though I was just one of many in a busy hospital.

My hands were shaking in the...
Nov 11, 2025
Doctor: Dr. Roopali Bansal Hospital: Lilavati Hospital

My hands were shaking in the waiting room. It was my first time seeing a doctor on my own, and I was convinced it was something serious. Dr. Bansal came in, sat down, and just talked to me for a few minutes before any exam. She explained everything in such a normal way, like she was just helping a friend figure something out. I left with a simple plan and, for the first time in weeks, I wasn't scared. The clinic was busy and I waited a bit, but she never made me feel rushed.

Had a persistent stomach issue. Went...
Dec 03, 2025
Doctor: Dr. Roopali Bansal Hospital: Lilavati Hospital

Had a persistent stomach issue. Went to Lilavati. Saw Dr. Roopali Bansal. She asked clear questions, ordered the right tests, diagnosed the problem quickly. Treatment worked. Follow-up was efficient. Good doctor. Parking at the hospital is always a hassle, but the appointment itself was straightforward.

I'm not one to speak up...
Aug 30, 2025
Doctor: Dr. Roopali Bansal Hospital: Lilavati Hospital

I'm not one to speak up much, especially to doctors. I had been feeling unwell but kept putting off the visit. Dr. Bansal has a very gentle way about her. She listened so patiently to my jumbled explanation and seemed to understand what I meant, even when I wasn't saying it right. She didn't just give me a prescription; she drew a little diagram to show me what was likely happening. It was a small thing, but it made me feel cared for, not just processed.

Finally! I'd been to two other...
Dec 31, 2025
Doctor: Dr. Roopali Bansal Hospital: Lilavati Hospital

Finally! I'd been to two other doctors about this nagging fatigue and just got shrugs. Dr. Bansal actually dug in. She connected dots I didn't even see and figured it out. I've been on her treatment plan for a month now and I feel like myself again. It's such a relief to have answers and to feel heard. She's sharp, and she actually seems to enjoy solving the puzzle.

Had a persistent stomach issue for...
Nov 12, 2025
Doctor: Dr. Satish Kamath Hospital: Lilavati Hospital

Had a persistent stomach issue for months. My schedule is packed, so I needed someone who wouldn't waste my time. Dr. Kamath at Lilavati got straight to the point. He listened, ordered the right tests, and explained the treatment plan clearly. No fluff. Problem solved, back to work.

I was quite nervous about some...
Aug 20, 2025
Doctor: Dr. Satish Kamath Hospital: Lilavati Hospital

I was quite nervous about some symptoms I was having. Dr. Kamath has a very calm way about him. He didn't rush me, answered all my questions quietly, and made sure I understood everything. The hospital was busy, but he made the visit feel manageable. I left feeling much more at ease.

After weeks of feeling run down...
Dec 16, 2025
Doctor: Dr. Satish Kamath Hospital: Lilavati Hospital

After weeks of feeling run down and getting nowhere with my local doctor, I saw Dr. Kamath. What a difference! He connected the dots other people missed. I'm finally on a treatment that works. I feel like myself again. Honestly, just so relieved to have found him.

The check-up was thorough, I'll give...
Nov 03, 2025
Doctor: Dr. Satish Kamath Hospital: Lilavati Hospital

The check-up was thorough, I'll give him that. Had to wait a bit past my appointment time, which was frustrating with my meetings, but once I was in, he was efficient. Diagnosis was spot-on, medication worked. Practical experience, good result. That's what I needed.

Had a persistent stomach issue for...
Sep 09, 2025
Doctor: Dr. Smith Vakil Hospital: Lilavati Hospital

Had a persistent stomach issue for months. Dr. Vakil at Lilavati cut through the noise, ordered the right tests, and had a clear treatment plan in one visit. Fixed it. Exactly what I neededno wasted time.

My elderly father was admitted under...
Sep 20, 2025
Doctor: Dr. Smith Vakil Hospital: Lilavati Hospital

My elderly father was admitted under Dr. Vakil. We were really worried, but the doctor took time to explain everything to us in simple terms, not just once but every day. He listened to our concerns and made us feel like we were part of the team. Because of his clear communication, we felt calm and knew Dad was in good hands.

Look, I don't like hospitals. Was...
Dec 01, 2025
Doctor: Dr. Smith Vakil Hospital: Lilavati Hospital

Look, I don't like hospitals. Was dreading this check-up. But Dr. Smith Vakil? Straight shooter. Didn't sugarcoat things, told me what I needed to do, and answered my questions without any medical mumbo-jumbo. Parking at Lilavati was a nightmare, but the doc was worth it.

I went to Lilavati with what...
Nov 01, 2025
Doctor: Dr. Smith Vakil Hospital: Lilavati Hospital

I went to Lilavati with what I thought was just bad heartburn. Dr. Vakil listened to my whole storyhow it kept me up at night, the weird pressureand he got thoughtful. He said it was probably just acid reflux, but given my history, he wanted to rule out anything cardiac. He was so calm about it, but thorough. They did an ECG right there. It was normal, just like he suspected, but I slept soundly for the first time in weeks because he took that extra step. He treats you like a whole person, not just a symptom.

I'd been to three different doctors...
Oct 30, 2025
Doctor: Dr. Shipra Singh Hospital: Lilavati Hospital

I'd been to three different doctors for months of fatigue and stomach issues. Everyone said it was stress. Dr. Shipra Singh actually listened, really listened, to everything I was saying. She ordered a specific test the others hadn't even considered. Turns out it was a tricky thyroid thing masquerading as something else. She explained it in a way that finally made sense. She didn't just treat a symptom; she found the actual problem.

Had to get a minor cyst...
Sep 23, 2025
Doctor: Dr. Shipra Singh Hospital: Lilavati Hospital

Had to get a minor cyst removed. Honestly, I was more nervous about the hospital process than the procedure itself. Dr. Singh's team had it all sorted. The whole thing, from check-in to walking out, took maybe two hours. The procedure itself was quick, and she checked in right after to make sure I was okay. It was just... straightforward. No drama, no fuss, exactly what you want for something routine.

The waiting area at Lilavati is...
Dec 14, 2025
Doctor: Dr. Shipra Singh Hospital: Lilavati Hospital

The waiting area at Lilavati is actually quite calm, which helped because I was a bit early and my mind was racing. What stood out, though, was the nurse at Dr. Singh's desk. I'd forgotten my previous reports and was kicking myself, but she was so calm about it. She helped me figure out how to get digital copies, didn't make me feel like an idiot. It's that kind of patience from the whole team that makes a stressful visit feel manageable.

My teenage son had to see...
Dec 11, 2025
Doctor: Dr. Shipra Singh Hospital: Lilavati Hospital

My teenage son had to see her, and he was in a real mood about it, clamming up completely. Dr. Singh didn't push him. She talked to me for a bit, then just chatted with him about school and football for a few minutesno medical stuff. She got him to relax and open up on his own. It wasn't just a consultation; she actually connected with him. That meant a lot.

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VO-284, Eldeco Centre 110017