Patient Experience
I've been seeing Dr. El-Hattab for my blood pressure for over five years, first at his old clinic and now at Burjeel. What stands out is how he remembers the details—my last results, my family history, even my job stress. He doesn't just treat a number; he treats me. The consistency and trust are why I stay. (Patient of Dr. Ayman)
Look, I hate going to the doctor. Felt run down, booked with Dr. El-Hattab. He was direct, told me I was working too hard and not sleeping enough. Gave me practical advice, not just a prescription. Actually listened. Parking at the hospital was a pain, but he was good. (Patient of Dr. Ayman)
I was really nervous. Had this weird pain in my side that came and went for a month. Dr. El-Hattab walked in, sat down, and just asked me to tell him everything from the start. He didn't interrupt. He asked follow-up questions about my diet and work setup I wouldn't have thought of. He explained it was likely a muscular thing related to how I was sitting at my new desk, ordered one scan just to be sure, and talked me through all the possibilities calmly. The scan was clear, and his advice on posture worked. Felt like he actually cared about figuring out the 'why'. (Patient of Dr. Ayman)
Had a persistent cough for weeks. Dr. Aysha at Burjeel Medical City didn't waste time with unnecessary tests. She listened, gave a clear diagnosis, and the treatment worked. Back to work in days. Exactly what I needed. (Patient of Dr. Aysha)
Our 8-year-old was terrified of doctors after a bad experience. Dr. Almentheri was so patient with him. She got down to his level, talked about his favorite cartoons while checking his ears, and made him laugh. He wasn't just a patient to her. We left feeling so relieved, and his fever broke that night. She has a real gift with kids. (Patient of Dr. Aysha)
Look, I hate going to the doctor. But I felt rough. Went to Burjeel, saw Dr. Aysha. She's straight to the point, no fluff. Told me what was wrong, what to do. Fixed me up. Good doctor. (Patient of Dr. Aysha)
I'd been feeling run-down for months. My regular doctor kept saying it was stress. I booked with Dr. Almentheri on a friend's recommendation. The wait was a little long, but once I was in, she spent a solid 20 minutes just asking questions I hadn't been asked before. She remembered a detail I'd mentioned about a family trip and connected it to my fatigue. Ordered one specific blood test the others missed. Turns out it was a simple vitamin deficiency. Started supplements, and I feel like myself again. It wasn't magic, it was someone actually listening and thinking. (Patient of Dr. Aysha)
I'd been to a few doctors about this nagging fatigue and stomach pain, and everyone just said it was stress. Dr. Bahaa actually listened. He asked a ton of questions I hadn't been asked before and ordered some specific tests. Turns out it was a tricky thyroid issue that was messing with everything else. He explained it all on a notepad, drawing little diagrams. I finally feel like I'm getting somewhere. (Patient of Dr. Bahaa)
Had to get a mole checked and removed. Honestly, I was nervous at first, but the whole thing was so straightforward. Dr. Bahaa was quick and clear about what he was doing, the local anesthetic worked perfectly, and it was over before I knew it. The follow-up instructions were simple, and the scar is healing really neatly. Just a normal check-up that went exactly as it should. (Patient of Dr. Bahaa)
The hospital itself is impressive, but what stood out was the team. From the lady at reception who helped me find my way to the nurse who saw I was anxious and brought me a water, everyone was kind. Even the person who cleaned the room smiled and said hello. It made a long day of tests feel a bit less clinical. Dr. Bahaa's assistant was also great at coordinating the next steps for me. (Patient of Dr. Bahaa)
What I remember most is how he talked to my elderly mother. She gets confused easily. Dr. Bahaa sat down, made direct eye contact with her, and spoke slowly and calmly, repeating things without any hint of impatience. He checked if she understood after every point. It wasn't just about treating her condition; it was about treating her with respect. That meant the world to our family. (Patient of Dr. Bahaa)
At my age, you worry about being a bother. Dr. Basil never made me feel that way. He listened to my old bones complain, explained things in a way I could understand, and made sure I was comfortable the whole time. The hospital is very modern, but he has an old-fashioned kindness about him. (Patient of Dr. Basil)
First time seeing a doctor here and I was a bundle of nerves. Dr. Elhag just had this calm way about him. He saw I was anxious and took an extra minute to just talk before anything else. He didn't rush, answered all my 'what if' questions, and by the end I felt silly for worrying so much. Really put me at ease. (Patient of Dr. Basil)
Had a stubborn issue, went to see Dr. Basil Elhag. He got straight to the point, no fluff. Figured it out, gave me a clear plan. Followed up like he said he would. Good doctor. (Patient of Dr. Basil)
I'd been feeling off for weeks—just tired, no energy. My wife finally made the appointment. The waiting area at Burjeel was busy, I'll admit. But from the moment Dr. Elhag walked in, he was focused. He asked questions I hadn't even thought to mention, connected some dots about my sleep and stress at work. He sketched a little diagram on the paper to show me how it might all be linked. It wasn't just 'take these pills'; he gave me a couple of practical things to try first. Felt like he actually solved a puzzle. (Patient of Dr. Basil)
I've been seeing Dr. Basmah for my chronic hypertension for over five years now, first at her old clinic and now at Burjeel. That kind of consistency matters. She remembers my history without always checking the file, which makes me feel like a person, not just a chart. She doesn't rush to change medications with every new trend; she believes in what's working and explains why. That steady, knowledgeable approach is why I trust her completely with my general health. (Patient of Dr. Basmah)
My elderly father was admitted to Burjeel Medical City, and Dr. Basmah Alcharfli was assigned as his general physician. What stood out was how she spoke to us, the family. She never used confusing medical jargon. After each check-up, she'd find us in the waiting area, give a clear update in simple terms, and actually listened to our observations about his day-to-day condition at home. She treated our input as valuable, which made a stressful situation so much more manageable. We felt included and informed every step of the way. (Patient of Dr. Basmah)
Saw Dr. Basmah for a bad flu that wouldn't quit. Parking at Burjeel was a nightmare, took forever. But the appointment itself was good. She was direct, no fluff, listened to my symptoms, checked me over, and gave a clear plan. Prescription made sense, and I started feeling better in a couple days. Would go back if I needed a GP. (Patient of Dr. Basmah)
I was really nervous about some persistent stomach issues I'd been having. I'd put off seeing anyone for ages. My first appointment with Dr. Alcharfli was late on a Thursday – she was running a bit behind, but she apologized sincerely when she came in. Instead of just focusing on the stomach, she asked about my stress levels at work, my sleep, everything. She pieced it together like a story. Ordered the right tests, sure, but also gave some practical diet adjustments to try immediately. The follow-up call to discuss the results was thorough. She didn't just treat the symptom; she helped me figure out the 'why' behind it all. (Patient of Dr. Basmah)
I'd been to a couple of doctors about this constant fatigue and stomach pain, and everyone just said it was stress. Dr. Abdulkader Hamad actually listened. He asked questions about things no one else had, like specific foods and even my travel history years ago. He ordered some different tests and figured out it was a tricky parasitic infection I must have picked up ages ago. I'm finally on the right treatment and starting to feel like myself. He didn't just give up. (Patient of Dr. Abdulkader)