Patient Experience
Had a weird pain in my side that wouldn't go away. Went to Dr. Hany. He listened, asked a lot of questions, and ordered the right scans. Turned out to be a kidney stone. The whole process was straightforward. The hospital is big, so finding the imaging department took a minute, but his team pointed me in the right direction. He called me himself with the results and talked me through the next steps. No drama, just clear facts and a plan. Felt handled.
My experience was... calming. I was quite worried about some ongoing fatigue. Dr. Hany has a very quiet, patient way about him. He didn't dismiss it as just stress or age. We did some tests step by step, and he checked everything thoroughly. He speaks softly but with real assurance. Found a vitamin deficiency we could fix easily. I left feeling heard and, honestly, much lighter. The care was thoughtful.
Honestly, I was a mess before my appointment. Thought I had something seriously wrong. Dr. Hany was so direct and clear, it cut right through my panic. He said, 'Let's not imagine the worst; let's check what's real.' And we did. Everything turned out fine, just a bad bout of anxiety. He gave me practical advice, not just a prescription. Walking out of Burjeel that day, I felt like I got my life back. Total night and day difference.
My family was getting really worried. I'd been to a couple of doctors with this persistent fatigue and vague pain, but no answers. Dr. Haram Abass listened to everything, asked questions no one else had, and ordered a specific test others missed. It turned out to be a tricky thyroid issue that was mimicking other problems. He explained it all on a notepad, drawing it out so I could understand. Finally felt like someone had connected the dots.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital process than the actual thing. Dr. Abass's team at Burjeel had it all sorted. The procedure itself was quick—in and out in a morning. He checked in afterwards, the instructions were clear, and the whole thing was just... straightforward. Sometimes simple and smooth is exactly what you need.
Parking at Burjeel was a nightmare that day, completely full. I arrived flustered for my appointment with Dr. Abass. But from the front desk to his nurse, everyone was so calm and helpful. The place just has a quiet, clean feel that actually lowers your stress. By the time I saw the doctor, I'd completely forgotten about the parking drama.
What stuck with me about Dr. Haram Abass was how he talked to my elderly mother. He never rushed her. He sat down, made eye contact, and repeated things without sounding impatient. He has this quiet, steady way about him that makes you feel like you're his only patient that day. In a place that can feel so clinical, that kind of patience is everything.
I'd been to a few doctors about this constant fatigue and weird stomach pain. Everyone said it was stress. Dr. Haseena actually listened, like, really listened to everything, even the stuff I thought was too small to mention. She ordered some specific tests others hadn't, and it turned out to be a tricky thyroid issue combined with a food intolerance. She explained it all on a notepad, drawing little diagrams. I finally feel like I have a real answer and a plan.
Just needed my regular health check-up. The appointment was straightforward—in, out, no fuss. Dr. Haseena was efficient but still took a minute to ask about my family. She went over all the results clearly, told me what was good, and gave me a couple of practical tips for my cholesterol. It felt thorough but not rushed. Sometimes simple and smooth is exactly what you need.
Honestly, I was dreading the hospital visit. But Burjeel Medical City felt calm, not chaotic. The front desk lady helped me find my way when I looked lost, and the nurse who took my vitals had a really kind smile and made small talk to distract me. It made a big difference. By the time I saw Dr. Haseena, I was a lot less tense. The whole environment just felt supportive.
What stuck with me was how Dr. Haseena talks to you. I was nervous about some test results, and she could tell. She didn't just recite facts; she sat down, made eye contact, and asked if I understood or had questions. She has this quiet, reassuring way about her that makes you feel like you're the only person in the room. It's a rare quality.
My father was admitted with a high fever and confusion. Dr. Hassan Jaafar was the one who saw him. He called me directly, explained what he thought was happening in words I could actually understand, and laid out the plan. He didn't sugarcoat it, but he was calm. He checked in with me every evening with an update, even when things were busy. That meant more than he probably knows. Dad's home now, recovering well.
Took my son in. He'd been complaining of stomach pain for days. The clinic was packed, we waited a bit, but once we got in, Dr. Jaafar was very focused. He listened, asked my son questions directly, and examined him carefully. He explained it was likely a simple bug, told us exactly what signs to watch for, and sent us home with clear instructions. No unnecessary tests, no drama. Just straightforward, good care. It was exactly what we needed.
After my wife's surgery, we were both really worried about the recovery. Dr. Jaafar has this very quiet, gentle way about him. He'd sit by the bed and speak softly, explaining each step. He always made sure she was comfortable and that I understood what was happening. He remembered small things we'd mentioned days before. It didn't feel like we were just another case; he made a scary time feel manageable.
I was a mess when my mom got sick. Absolutely panicked. Dr. Jaafar walked in, took one look at me, and said, 'Okay, let's sort this out.' His confidence was a relief. He talked fast but clear, drew a little diagram on a napkin to show me what was going on, and got things moving. He was in and out, efficient, but you never felt rushed. When he told me she'd be okay, I finally breathed. That guy gets stuff done.
I'd been to a couple of doctors about this constant fatigue and weird stomach ache. Everyone said it was stress. Dr. Khout actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a tricky thyroid issue that was messing with everything. He explained it all on a notepad, drawing little diagrams. I'm on treatment now and finally feel like myself. He just didn't give up.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. But with Dr. Khout, it was straightforward. He told me exactly what he was going to do, step by step, and it was over before I knew it. The whole thing felt very normal, no drama. Follow-up was quick, and the scar is barely there. Just a smooth process from start to finish.
The place itself, Burjeel, is impressive, but it's the people who made the difference. I had to bring my elderly father, and parking was a nightmare that day. Once we got in, a nurse saw us looking lost and walked us right to Dr. Khout's clinic. The receptionist was really patient with my dad's questions. It felt calm, not chaotic. That kind of help when you're stressed means a lot.
What I remember most is how Dr. Khout talked to my son. My boy was scared, hiding behind me. Dr. Khout got down on his level, cracked a silly joke about the stethoscope being a spy gadget, and just chatted about school for a minute. He completely defused the fear. He has a way of making you feel like you're the only person in the room, and that's a rare thing in a doctor.
I'd been to a couple of doctors about this constant fatigue and stomach pain, and everyone just said it was stress. Dr. Abdulkader Hamad actually listened. He asked questions about things no one else had, like specific foods and even my travel history years ago. He ordered some different tests and figured out it was a tricky parasitic infection I must have picked up ages ago. I'm finally on the right treatment and starting to feel like myself. He didn't just give up.