Dr. Gautam JK. Tawari

My knee had been a mystery for two years. Saw three other doctors, got three different opinions. Dr. Gautam actually sat down with my old scans, then ordered one specific new one. He pointed to a tiny shadow I'd never even noticed and said, 'That's your problem, a hidden osteochondral defect.' It wasn't what I wanted to hear, but finally having a real answer, a name for the pain, was a massive relief. The surgery was tough, but he was clear about every step.

I needed a carpal tunnel release, which honestly scared me more than it should have. The day of, I was pretty nervous. Dr. Gautam walked in, marked my wrist, and just said, 'We'll have you out in 45 minutes.' And he was right. The whole thing felt very standard, almost routine for them, which in a weird way made me feel safer. I was typing again, carefully, within a week. Sometimes straightforward is exactly what you need.

Parking at Nanavati is always a bit of a hunt, I won't lie. But once I got inside, the whole process was smooth. The front desk lady remembered my name from my call, and the nurse who took my vitals was chatting with me about the rain to keep my mind off the wait. The place feels calm, not like a typical busy hospital. It made a long day of consultations and X-rays much less stressful.

What I'll remember most is how he talked to my mom. She's 80 and was terrified about my hip replacement. Dr. Gautam pulled up a chair, looked her right in the eye, and explained everything in simple terms, drawing on a notepad. He never rushed her questions. He treated her worry with real respect. That meant just as much to me as the surgery itself.