Dr. Pankaj R. Shroff

For two years, I kept getting these brutal sinus infections. My local doctor just kept prescribing antibiotics. Dr. Pankaj actually sat and listened to my whole history, then ordered a specific scan no one else had. Turns out it was a fungal ball, not a simple infection. The surgery was tricky, he explained it all in a way I could actually understand, and I haven't had a problem since. He figured out what everyone else missed.

I needed my tonsils out. Honestly, I was dreading it, remembering my cousin's horror story from years ago. But with Dr. Pankaj, it was just... straightforward. The surgery was quick, the pain afterwards was manageable like he said it would be, and recovery was exactly on schedule. It felt very routine for them, which was actually really comforting. No drama, just done well.

The hospital itself is nice, but what stood out was his team. The front desk lady remembered my name when I came for my follow-up, which was a nice touch. His assistant, Rohan, was great at calming my mom down while I was in surgery—she was more nervous than I was! Even the nurse who took my vitals was really kind. It felt like a group of people who actually knew what they were doing and cared a little.

Look, I'm scared of doctors. I get sweaty palms in waiting rooms. Dr. Pankaj has this very calm, no-rush way about him. He didn't just look at my chart; he looked at me. When he explained the need for a biopsy, he saw I was freaking out and just said, 'Let's talk about what's worrying you most.' He didn't sugarcoat anything, but he didn't make it scary either. That meant a lot.

My case was a real puzzle for a while. A few doctors scratched their heads, but Dr. Pankaj was the one who finally pieced it together. He sat with me for a long time, drawing diagrams on a notepad to explain what he thought was going on and why a transplant was our best shot. It was scary, but he made the complex feel manageable. I'm here today because he figured it out when others couldn't.