Dr. Rakesh Katna

Had to get a small cyst removed from my back. Honestly, I was more nervous about the hospital process than the actual procedure. Dr. Katna's team made it so straightforward. The whole thing, from check-in to walking out, took less than two hours. The local anesthetic worked perfectly, I felt nothing, and the stitches were so neat they've already healed almost invisibly. It was exactly what you hope for with something routine.

I'd been to three other doctors for this nagging abdominal pain and fatigue. Everyone said it was stress. Dr. Katna was the first one who actually sat and listened, really listened, to the whole timeline. He ordered a specific test the others hadn't, and it turned out to be a tricky gallbladder issue that wasn't showing up on standard scans. He explained it in a way that finally made sense. I'm just relieved someone figured it out.

The parking situation at Lilavati is a nightmare, I won't lie. But once I got inside, it made a difference. The receptionist saw I was flustered and helped me find my way. The nurse in Dr. Katna's clinic was really kindshe could tell I was anxious and just made small talk about the weather while taking my vitals. It's those little things from the staff that calm you down before you even see the doctor.

What I remember most is how Dr. Katna talked to my elderly mother. She was scared and hard of hearing. He didn't just raise his voice; he pulled his chair right next to her, looked her in the eye, and explained her arthritis treatment plan slowly, using simple words. He treated her with such respect, not like a burden. That meant more to our family than any medicine.