Patient Experience

Patient experience at Lilavati Hospital – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Neurosurgery, Medical Oncology, General Surgery, Gynecologic Oncology, Dental Surgery, making Lilavati Hospital a preferred hospital in Mumbai for planned and emergency treatment.
Had a persistent stomach issue for...
Oct 22, 2025
Doctor: Dr. Falguni R Shah Hospital: Lilavati Hospital

Had a persistent stomach issue for months. My schedule is packed, so I needed someone who could get to the point. Dr. Shah was exactly that. She listened, asked the right questions, and ordered a clear set of tests. No fluff, just a direct path to a diagnosis and a treatment plan that worked. The follow-up was efficient. Exactly what I needed.

I was very nervous about seeing...
Sep 07, 2025
Doctor: Dr. Falguni R Shah Hospital: Lilavati Hospital

I was very nervous about seeing a new doctor. Dr. Shah has a very calm way about her. She didn't rush me, and she explained everything about my medication in a quiet, simple way. The hospital is big and a bit overwhelming, but in her office, I felt heard. She’s a very kind doctor.

After weeks of feeling run-down and...
Aug 20, 2025
Doctor: Dr. Falguni R Shah Hospital: Lilavati Hospital

After weeks of feeling run-down and getting nowhere with my local clinic, I saw Dr. Shah. What a difference! She figured out it was a vitamin deficiency that everyone else missed. I feel like myself again. The energy is back! Honestly, just so relieved to have found someone who actually solved the problem.

Went in for a general check-up,...
Oct 04, 2025
Doctor: Dr. Falguni R Shah Hospital: Lilavati Hospital

Went in for a general check-up, a bit anxious as I hadn’t seen a doctor in years. The wait was a little long, parking was a hassle, but Dr. Shah made it worth it. She was thorough, took her time reviewing my history, and gave practical advice I can actually follow. Left feeling reassured and well-looked-after.

The wait to see her was...
Sep 17, 2025
Doctor: Dr. Lipika Parulekar Hospital: Lilavati Hospital

The wait to see her was a bit long, I won't lie. But once I was in, it was worth it. I had a weird collection of symptoms that didn't seem connected. Dr. Parulekar pieced it together logically. Her diagnosis made sense, and the medication she prescribed worked. Straightforward and effective care.

I'd been to a couple of...
Dec 12, 2025
Doctor: Dr. Madhuri M Kharwadkar Hospital: Lilavati Hospital

I'd been to a couple of doctors about this constant fatigue and stomach pain, and everyone just said it was stress. Dr. Madhuri actually listened. She asked questions about things no one else had, even my diet from years ago. She pieced it together and ordered a specific test that finally showed what was wrong. It wasn't simple, but she explained it in a way that made sense, and we had a real plan by the end of the visit.

Had to get a small cyst...
Sep 07, 2025
Doctor: Dr. Madhuri M Kharwadkar Hospital: Lilavati Hospital

Had to get a small cyst removed, which sounds scarier than it was. Dr. Madhuri's team at Lilavati had it all sorted. The whole thing was over in what felt like minutes. She checked in right after, the nurse gave clear instructions for the bandage, and that was that. Honestly, getting out of the parking garage took longer than the procedure.

The place is busy, I won't...
Sep 23, 2025
Doctor: Dr. Madhuri M Kharwadkar Hospital: Lilavati Hospital

The place is busy, I won't lieI had to circle for parking. But once inside, it felt calm. The front desk lady found my file quickly even when I fumbled with my papers. The nurse who took my vitals was really kind; we chatted about the rain while she did it. It made waiting to see the doctor less stressful.

I was pretty nervous at firsthospitals...
Oct 20, 2025
Doctor: Dr. Madhuri M Kharwadkar Hospital: Lilavati Hospital

I was pretty nervous at firsthospitals make me anxious. Dr. Madhuri has this really calm way about her. She didn't just talk at me; she sat down and asked how I was feeling about everything. When she explained what she was going to do, she made sure I was looking at her and understanding. It felt like she was just a person helping another person, not some distant expert.

I'd been to a couple of...
Dec 22, 2025
Doctor: Dr. Namrata Kothari Hospital: Lilavati Hospital

I'd been to a couple of doctors about this constant fatigue and stomach pain. Everyone said it was stress. Dr. Kothari was the first one who actually sat and listened, really listened, to everything I was saying. She ordered a few specific tests others hadn't, and it turned out to be something pretty rare with my pancreas. It wasn't a quick fix, but having a name for it and a plan made all the difference. She explained it to me in a way that finally made sense.

Had to get a cyst removed...
Oct 07, 2025
Doctor: Dr. Namrata Kothari Hospital: Lilavati Hospital

Had to get a cyst removed from my back. Honestly, I was nervous at first, but Dr. Kothari made it seem so straightforward. The whole thing was over in what felt like minutes. She even chatted with me about my garden while she worked, which totally took my mind off it. The stitches were neat, healing was a breeze, and the follow-up was just a quick check-in call from her nurse. It was exactly what you hope a simple procedure will be.

Look, the parking at Lilavati is...
Aug 28, 2025
Doctor: Dr. Namrata Kothari Hospital: Lilavati Hospital

Look, the parking at Lilavati is always a bit of a hunt, I won't lie. But once you're inside, it's different. The front desk people remembered my name when I came for my second appointment, which was a nice touch. The place is clean and calm, not chaotic like some hospitals. Even the person who took my blood was really gentle and took a second to find a good vein. It sounds small, but when you're not feeling great, those little things help a lot.

What I remember most is how...
Sep 05, 2025
Doctor: Dr. Namrata Kothari Hospital: Lilavati Hospital

What I remember most is how Dr. Kothari talked to my mother. Mom is older and gets confused easily. Dr. Kothari never rushed her. She held her hand, looked her right in the eye, and repeated things patiently until Mom understood. She didn't just talk to me about the treatment; she made sure Mom was part of the conversation too. That kind of kindness isn't something you see every day.

I was quite nervous about some...
Nov 19, 2025
Doctor: Dr. Vaibhavi Baxi Hospital: Lilavati Hospital

I was quite nervous about some persistent stomach pain. Dr. Vaibhavi Baxi listened quietly, asked the right questions, and explained everything in a calm way. She didn't rush. The hospital was busy, but she made the visit feel manageable. I left feeling much more at ease.

For months, I just felt offtired,...
Nov 05, 2025
Doctor: Dr. Nisha P Gandhi Hospital: Lilavati Hospital

For months, I just felt offtired, some weird pains, nothing that pointed to one thing. My old doctor was stumped. Dr. Gandhi actually listened to the whole, messy story. She connected dots I didn't even know were there and ordered a specific test nobody else had. Turns out it was a rare autoimmune thing. Getting that answer, even though it's a long road, was a huge relief. She didn't just shrug; she dug.

I needed a minor cyst removed....
Oct 21, 2025
Doctor: Dr. Nisha P Gandhi Hospital: Lilavati Hospital

I needed a minor cyst removed. Honestly, I was more nervous about the hospital experience than the surgery itself. Dr. Gandhi's team had it down to a science. From the clear pre-op instructions to the nurse who cracked a joke as I went into the theatre, it felt routinein a good way. The procedure itself was quick, and her follow-up call the next day was a nice touch. It was just... smooth.

Look, the parking at Lilavati is...
Nov 20, 2025
Doctor: Dr. Nisha P Gandhi Hospital: Lilavati Hospital

Look, the parking at Lilavati is always a nightmare, so I was already flustered when I arrived. But the front desk staff saw I was stressed and helped me sort my papers fast. The ward was surprisingly quiet and clean, which helped me settle. While Dr. Gandhi was the main reason I was there, I have to say, the overall environment made a tough week a bit easier to handle.

My teenage son had to see...
Sep 17, 2025
Doctor: Dr. Nisha P Gandhi Hospital: Lilavati Hospital

My teenage son had to see her, and he was shutting down, wouldn't talk to any adults. Dr. Gandhi didn't push. She talked to him directly, not just to me, and explained things in a way that didn't sound like a lecture. She even got a small smile out of him. It felt like she was treating a person, not just a chart. That meant more to us than any medicine.

My 8-year-old son had been having...
Dec 11, 2025
Doctor: Dr. Oswald G. Mascarenhas Hospital: Lilavati Hospital

My 8-year-old son had been having these awful stomach pains for weeks. We saw two other doctors who just brushed it off. Dr. Mascarenhas was different. He actually got down on my son's level, talked to him like a person, not a chart. He figured out it was a food intolerance we never would have guessed. The waiting room at Lilavati was packed, but he never rushed us. My kid isn't scared of doctors anymore, and that means everything.

Fixed my hernia. Doc was clear,...
Oct 17, 2025
Doctor: Dr. Sumeet Pawar Hospital: Lilavati Hospital

Fixed my hernia. Doc was clear, surgery went smooth, recovery's on track. No fuss.

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VO-284, Eldeco Centre 110017