Patient Experience

Patient experience at Lilavati Hospital – Reviews often mention hospital cleanliness, supportive nursing staff, and clear communication from doctors. Many patients highlight smooth admission & discharge, transparent billing, and trust in critical care services. Popular treatment areas include Neurosurgery, Medical Oncology, General Surgery, Gynecologic Oncology, Dental Surgery, making Lilavati Hospital a preferred hospital in Mumbai for planned and emergency treatment.
My hands were sweating in the...
Aug 29, 2025
Doctor: Dr. Sucheta S. Gaiwal Hospital: Lilavati Hospital

My hands were sweating in the waiting room at Lilavati. It was my first time seeing a doctor for this kind of stomach issue, and I was really scared it was something serious. Dr. Gaiwal came in and just had this calm way about her. She didn't rush me at all, even when I stumbled over my words. She explained everything in a way that actually made sense, and by the time I left, I felt like a weight had been lifted. The tests she ordered were simple, and she called me herself with the results. It was just a minor thing, but her approach made all the difference.

Had a persistent fever and body...
Dec 08, 2025
Doctor: Dr. Sucheta S. Gaiwal Hospital: Lilavati Hospital

Had a persistent fever and body ache for five days. Went to Lilavati, saw Dr. Sucheta Gaiwal. She asked clear questions, ordered the necessary blood work. Diagnosis was quickviral infection. Prescribed medication, advised rest. Followed up in three days, fever was gone. No fuss, effective treatment. Parking at the hospital is always a challenge, but the consultation was efficient.

I was feeling quite run down...
Oct 11, 2025
Doctor: Dr. Sucheta S. Gaiwal Hospital: Lilavati Hospital

I was feeling quite run down for weeks, just not myself. My daughter insisted I see someone. Dr. Gaiwal was so gentle. She listened more than she talked, which I appreciated. She has a very kind manner. She sorted out my vitamins and gave me some simple advice about my diet that has really helped my energy levels. It wasn't anything dramatic, but she treated me with such respect and care. I'm very grateful.

Finally! After months of this nagging...
Oct 11, 2025
Doctor: Dr. Sucheta S. Gaiwal Hospital: Lilavati Hospital

Finally! After months of this nagging cough that just wouldn't quit, Dr. Gaiwal figured it out. I'd seen two other doctors who just gave me stronger antibiotics. She actually sat down, went through my whole history, and suggested a different kind of test. Turns out it was a post-viral thing, not an infection at all. She put me on a proper treatment plan, and within a week I was breathing easy. Honestly, it's such a relief to have my life back. She's brilliant!

Needed a general check-up that fit...
Sep 18, 2025
Doctor: Dr. Vaibhavi Baxi Hospital: Lilavati Hospital

Needed a general check-up that fit a packed schedule. Dr. Baxi's clinic at Lilavati was efficient. Got a clear, no-nonsense assessment and practical advice for managing stress-related digestion issues. Follow-up was straightforward. Exactly what I needed.

What a relief! After weeks of...
Sep 16, 2025
Doctor: Dr. Vaibhavi Baxi Hospital: Lilavati Hospital

What a relief! After weeks of feeling run-down and getting vague answers elsewhere, my GP referred me to Dr. Baxi. She connected the dots, ordered specific tests, and had a treatment plan in place quickly. Finally, someone who figured it out!

The parking at Lilavati was a...
Jan 04, 2026
Doctor: Dr. Vaibhavi Baxi Hospital: Lilavati Hospital

The parking at Lilavati was a hassle, I won't lie. But seeing Dr. Baxi was worth it. She addressed my concerns directly, without any fluff. The treatment worked, and her instructions were easy to follow. Very satisfied with the outcome.

Had my gallbladder out at Lilavati....
Oct 27, 2025
Doctor: Dr. Jay Kothari Hospital: Lilavati Hospital

Had my gallbladder out at Lilavati. The first couple days were rough, I won't lie. But Dr. Kothari's team had a clear plan for the pain that actually worked. He checked on me every morning, adjusted things when needed, and explained what each ache probably was. Felt like I was in good hands the whole time, even when it hurt.

At my age, a hospital visit...
Sep 24, 2025
Doctor: Dr. Jay Kothari Hospital: Lilavati Hospital

At my age, a hospital visit can be quite daunting. Dr. Kothari made the experience far more comfortable than I had anticipated. He listened patiently to all my concerns about my persistent indigestion and explained my treatment in a way I could easily understand. His manner is both professional and kind, which I value greatly.

Went to Dr. Kothari for a...
Dec 08, 2025
Doctor: Dr. Jay Kothari Hospital: Lilavati Hospital

Went to Dr. Kothari for a second opinion. He was straight up, no sugar-coating. Told me what he thought, what the options were, and what he'd recommend. Parking at Lilavati was a nightmare, but the consultation itself was worth it. Got a clear path forward.

I'd been putting off this hernia...
Sep 05, 2025
Doctor: Dr. Jay Kothari Hospital: Lilavati Hospital

I'd been putting off this hernia repair for months, just scared of the whole thing. From the first meeting, Dr. Kothari had a calm way about him that cut through the anxiety. He drew a simple diagram on the notepad to show me exactly what he'd do. The day of, I was nervous waiting, but he came by before they wheeled me in, cracked a small joke about the hospital gown, and that helped. Recovery wasn't a picnic, but his instructions were so specificwhen to walk, what to eat, what pain level was normalthat I never felt lost. Saw him for my follow-up last week, and he seemed genuinely pleased with how it was healing. It's a relief to have it done.

I'd been to three different doctors...
Oct 14, 2025
Doctor: Dr. Rupin Shah Hospital: Lilavati Hospital

I'd been to three different doctors for this constant fatigue and stomach pain. Everyone said it was stress. Dr. Shah actually listened, asked a bunch of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a tricky vitamin deficiency combined with a mild food intolerance. Not life-threatening, but it had made my life miserable for months. He figured out the puzzle when others didn't even try.

Had to get a small cyst...
Dec 30, 2025
Doctor: Dr. Rupin Shah Hospital: Lilavati Hospital

Had to get a small cyst removed. Honestly, I was more nervous about the hospital process than the surgery itself. But from check-in to discharge, it was just... straightforward. Dr. Shah explained the steps clearly, the procedure itself was quick, and the follow-up instructions were simple. It was a relief to have something medical go exactly as planned, no surprises.

The place was busy, I had...
Nov 10, 2025
Doctor: Dr. Rupin Shah Hospital: Lilavati Hospital

The place was busy, I had to wait a bit past my appointment time, which I expected. But what stood out was how the nurses at the desk handled it. They apologized for the delay, kept me updated, and were genuinely kind. Even the person who cleaned the waiting area smiled and said hello. It made a long afternoon feel less impersonal. Dr. Shah was great, but the whole team there made a difference.

My husband was really scared before...
Oct 11, 2025
Doctor: Dr. Rupin Shah Hospital: Lilavati Hospital

My husband was really scared before his colonoscopy. Dr. Shah has this calm way about him. He didn't just talk to me; he looked right at my husband, cracked a small joke about the prep, and explained everything in a way that didn't feel clinical or scary. He patted his shoulder before we left. It's a small thing, but that human touch meant the world when we were both feeling anxious.

My 8-year-old son had a high...
Nov 27, 2025
Doctor: Dr. Pooja Singh Gorawara Hospital: Lilavati Hospital

My 8-year-old son had a high fever that wouldn't break, and we were really scared. Dr. Pooja was so calm with him, explained everything she was doing in a way he could understand, and didn't just throw antibiotics at us. She took the time to figure out it was a viral thing and gave us a clear plan. We left Lilavati feeling like we actually knew what to do, not just with a prescription.

When my elderly mother was admitted,...
Dec 10, 2025
Doctor: Dr. Pooja Singh Gorawara Hospital: Lilavati Hospital

When my elderly mother was admitted, Dr. Gorawara was the one who actually called me directly to explain what was happening. She didn't just talk to the nurses. She used plain language, no confusing medical jargon, and told me exactly what the next steps were. In a stressful time, that clear communication with the family meant everything. We felt included, not just kept waiting.

Had a weird stomach issue for...
Sep 05, 2025
Doctor: Dr. Pooja Singh Gorawara Hospital: Lilavati Hospital

Had a weird stomach issue for weeks. Saw Dr. Pooja Singh Gorawara at Lilavati. She listened, asked the right questions, ordered a couple of tests, and figured it out. No fuss, got me sorted. Parking was a nightmare, but she was good.

I'd been feeling run-down for monthsjust...
Nov 15, 2025
Doctor: Dr. Pooja Singh Gorawara Hospital: Lilavati Hospital

I'd been feeling run-down for monthsjust tired all the time, no energy. My usual check-ups said I was 'fine,' but I knew I wasn't. I booked with Dr. Gorawara on a friend's recommendation. At first, I was nervous she'd just tell me it was stress. But she went through my history piece by piece, asked about things no one else had, like my sleep patterns and even my diet from years ago. She connected dots I didn't know were there. It wasn't one big thing; it was a combination of a minor vitamin deficiency and my thyroid being just a little off. She started me on a simple plan, and within a few weeks, the fog lifted. She didn't dismiss me, and that made all the difference.

Fixed my hernia. Doc was clear,...
Oct 17, 2025
Doctor: Dr. Sumeet Pawar Hospital: Lilavati Hospital

Fixed my hernia. Doc was clear, surgery went smooth, recovery's on track. No fuss.

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VO-284, Eldeco Centre 110017